Customer Service Leader with 15+ Years Experience

Huberta Abernathy

**** ***** ****** *******, ******* 30012

Mobile: 513-***-****

********@*****.***

Career Profile

Highly resourceful, innovative, and solutions-oriented offering 15 + years of Customer Service experience including HR assistance, office administrative support, training, customer service lead, records management, loan document specialist, and technical support. Recognized throughout career for being a top performer by displaying ability to organize and complete complex projects, collaborate with management and staff as well as meet deadlines in high-volume workload environments. Vastly adept at building strong relationships and implementing strategies to improve and automate processes. Core Strengths

● Exceptional Customer Service ● QuickBooks Online Certified

● Strong Client Relations Skills

● Staff Training and Leadership

Skills

● Problem Solving Skills

● Document Review/Data Entry

● Administrative Support

● Virtual Training Lead

● Process Implementation and

Improvement

● Ability to Sell and Effective

Communication

● Comfortable working independently with

minimal supervision

● Oracle, Citrix, WMS, CSW, PKMS, ERP/LN,

Salesforce, SAP

● Proficient in Microsoft Word, Excel, and

Outlook

Work Experience

AppleOne DHEC, Greenville SC

Nov 2020 - Jun 2021

Remote Data Entry/Training

● Process medical and demographic information, complete and update client’s profiles.

● Enter all client’s information into applicable electronic applications.

● Access clients medical and personal information to assure accuracy of data.

● Collecting faxed/uploaded documentation to enter information into DHEC portal.

● Assisted with virtual new hire database, document, and policy review training

● Liaison to new hires to assure accuracy, efficiency, and all procedural/policy updates.

Stren-Flex, Simpsonville SC

Jun 2018- Oct 2020

Customer Service/Inside Sales

● Learn and continuously improve knowledge of the products and industry.

● Develop relations with key customers and suppliers.

● Provide technical detail to customers through interaction with management, vendors, and sales representatives.

● Respond to quote requests, inquiries, and complaints in courteous and professional manner.

● Expedite orders, coordinate with the production team, provide customers with detailed shipping information.

● Process orders, invoice sales transactions and provide daily reports to higher officials.

● Work with management to establish new customer accounts providing detailed requirements and credit applications.

QuickBooks Online, Greenville, SC Jun

2016 - Jun 2018

Accounting Support/Software Sales

● Receive high volume inbound customer calls on behalf of QB Online.

● Apply defined practices, procedures, and company policies to triage, troubleshoot, and resolve issues related to QuickBooks.

● Maintain a call center database by documenting all client contacts.

● Resolve complex issues by clarifying, researching and exploring answers and alternative solutions.

● Upsell products with features suitable for business needs.

● Assist with reconciliation, managing accounts payable and receivable, categorizing income and expenses, setting up Chart of Accounts, analyzing profit and loss report.

● Assist in setup of payroll, electronic services, and state tax compliance in accordance with individual state guidelines.

● Meet Quality Assurance requirements and other key performance metrics. Dolco Packaging, Lawrenceville, GA

Sep 2014 - Jun 2016

Customer Service/Administrative Assistant

● Receive, confirm, and input customer service orders via email, telephone, or fax.

● Provide information on ship dates and order status.

● Update costs, processes credits, and makes adjustments to orders.

● Coordinates with the Quality Assurance Department in the creation of artwork.

● Manage inventory levels with shipments and assist with monitoring current inventory levels.

● Utilize ERP-LN and PC software to develop, maintain and generate effective reporting systems.

● Prepare routine reports as directed.

● Provide comprehensive administrative support to management and staff. BB&T/Adecco, Norcross, GA

Jan 2013 - Aug 2014

Operation Specialist

● Reviews loan documents to ensure documentation is approved and in compliance with regulations and company policy.

● Complete file checklists to ensure that critical documents are complete, negotiated accurately and are in file.

● Request and clear outstanding credit conditions for files being prepared for funding.

● Assist with the preparation and scanning of all existing and new loan documentation, ensuring that the documents are properly organized and indexed electronically.

● Remains up-to-date on all documentation, regulatory, and lien perfection requirements in order to ensure loan quality.

Hagemeyer, SC - GA

Sep 2001 - Mar 2011

Customer Service Coordinator

● Provide effective communication and customer service support to the sales, warehouse and administrative teams on a daily basis.

● Provided customer service for an average of 60 calls per day, answered customer inquiries, solved problems, and provided product information.

● Communicate with vendors regarding backorder availability, future inventory and special orders.

● Maintain returns area and process RMA.

● Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly.

● Organize weekly error reports for management to track quality success.

● Verify and log daily the appropriate process and procedures necessary to fulfill and complete orders.

● Served as a focal point to management and staff.

● Outstanding record of achievement.

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