Office Administrator & Program Support Specialist

Gina Mayhan

307-***-**** Cheyenne, WY *********@*****.***

QUALIFICATION SUMMARY

High performing professional with 20+ years (6 years with DWS) experience delivering impact in various industries including office management, customer service, and finance. Skilled in developing solid internal and external relationships to facilitate collaborative achievement of high priority goals. Proven record of ability to thrive in various settings while adapting to inevitable change; evolving with new trends and processes to leverage skills in customer service techniques, systems, and programs. Committed to longevity, continuous learning, and going the extra mile to ensure success in facilitating continuous accountability and improvement.

KEY SKILLS

WOLFS

Timesheets

Case Management

Neogov

Halogen

Agenda Prep

Meeting Facilitation

Contracts

Public Speaking

Budgeting / Billing

Event Planning

Travel Planning

Training

Outreach

Workshop Facilitation

Scheduling

Collaboration

Public Speaking

Labor Market Research

Business Services

Scheduling

Interviewing

Behavior Intervention

Office, Chrome, Excel

PROFESSIONAL EXPERIENCE

Cheyenne Regional Medical Hospital October 2025 to Present

Process payments via Epic from insurance companies ensuring correct payment is posted to correct patient

Research EOBs for patient payments

Attend training via webex

Sportsman's Warehouse March 2025 October 2025

Ran the cash registers

Balanced nightly cash drawers

Got deposits ready for the bank

Supervised employees

Did inventory of the entire store

American Legion; Dept. Headquarters November 2014 February 2025

Office Manager / Adjutant

Handle all calls and communications with customers.

Prepare all documents to National Headquarters.

Prepare, examine and analyze accounting records, financial reports and bookkeeping.

Report to a higher management regarding all finances of this office.

Wyoming Department of Workforce Services February 2008 – November 2014

Accounting Technician

Prepare, examine or analyze accounting records, financial statements and other financial reports to assess accuracy, completeness and conformance to reporting and procedural standards.

Report to management regarding the finances of the establishment.

Establish tables of accounts and assign entries to proper accounts. Develop, implement, modify and document record keeping and accounting systems, making use of current computer technology.

Compute taxes owed and prepare tax returns., ensuring compliance with payment or other tax requirements.

Maintain or examine the records of government agencies.

Advise clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems or long-range tax or estate plans.

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