Operations Leader with 25+ Years Experience
Resume:
Rhonda Beasley
Paducah, KY *****
************@*****.***
Professional Summary
Results-driven and motivated with 25+ years of experience in retail operations, team leadership, and customer service excellence. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective training and performance evaluations. Skilled in various areas of several work environments including housekeeping, front desk medical office assisting, convenience store management, residential/ commercial remodeling, retail sales, back of house receiving and providing excellent organizational and customer service skills. Recognized for fostering strong work ethic with attention to detail while harboring a positive attitude and maintaining high operational standards. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Amazon.com-Remote
January 2025 to August 2025
• Provide support to customers via phone, chat, or email, resolving issues related to orders, products, payments, and website navigation.
• Key responsibilities include answering customer inquiries, processing returns and refunds, and documenting interactions.
• Strong communication, problem-solving, and multitasking skills, often involves working in a remote environment after receiving specific training.
Key Responsibilities
• Customer Support:
Act as the primary contact for customers, answering questions about products, orders, and account issues.
• Issue Resolution:
Troubleshoot and resolve customer complaints, technical issues, and other problems effectively and professionally.
• Order and Return Management:
Assist customers with order tracking, processing returns, refunds, and exchanges.
• Documentation:
Document customer interactions, issues, and resolutions for record-keeping and escalation.
• Problem Solving:
Use problem-solving skills to find solutions, even if not directly from a script.
• Escalation:
Escalate complex or unresolved issues to the appropriate internal teams or departments. Housekeeping
Customer Service Representative
Amazon.com-Remote
January 2025 to August 2025
• Provide support to customers via phone, chat, or email, resolving issues related to orders, products, payments, and website navigation.
• Key responsibilities include answering customer inquiries, processing returns and refunds, and documenting interactions.
• Strong communication, problem-solving, and multitasking skills, often involves working in a remote environment after receiving specific training.
Key Responsibilities
• Customer Support:
Act as the primary contact for customers, answering questions about products, orders, and account issues.
• Issue Resolution:
Troubleshoot and resolve customer complaints, technical issues, and other problems effectively and professionally.
• Order and Return Management:
Assist customers with order tracking, processing returns, refunds, and exchanges.
• Documentation:
Document customer interactions, issues, and resolutions for record-keeping and escalation.
• Problem Solving:
Use problem-solving skills to find solutions, even if not directly from a script.
• Escalation:
Escalate complex or unresolved issues to the appropriate internal teams or departments. Housekeeping
The Carson Center for the Preforming Arts-Paducah, KY October 2024 to February 2025
• Set up for live events (concerts, plays, educational events)
• Creative decorating of the building per holidays and upcoming events
• Keep dressing rooms, bathrooms, stage area, offices, and grand entrance stocked and cleaned
• Assist guest to their assigned seats
•
Housekeeper
The Hampton Inn and Suites by Hilton-Paducah, KY
May 2024 to September 2024
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while supplying quality results
• Stocked and replenished room supplies to ensure guest satisfaction
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
• Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
• Received recognition from management and guests for consistently achieving high scores on cleanliness inspections conducted by supervisors
Construction Worker
M and P Remodeling, LLC-Paducah, KY
April 2022 to April 2023
• Performed various construction tasks such as framing, flooring, and specializing in tile work
• Maintained a clean and safe work environment by adhering to all safety regulations and protocols
• Executed precise measurements to ensure accuracy in construction projects
• Demonstrated expertise in carpentry skills such as framing walls, installing flooring, painting and finishing surfaces with trim work
• Safely operated power tools while following proper safety procedures
• Mixed mortar or grout according to specified formulas for bricklaying or tile setting applications CSR - Customer Service Representative
LYNX Services-Paducah, KY
December 2018 to April 2020
• Provided exceptional customer service by promptly responding to inquiries and resolving issues
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
• Built solid relationships with customers through active listening and empathy
• Resolved billing discrepancies by collaborating with the finance team
• Utilized CRM software to document customer interactions and supplied accurate records for future reference
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Store Manager
Indian Hills Trading Post-Wickliffe, KY
February 1991 to January 2014
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff
• Managed a team of 10 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and carry on strong supplier relationships
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Established solid relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Developed and preserved relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Waitress
The Bluegrass Restaurant-La Center, KY
April 2005 to July 2010
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Backroom Associate
Kohl's-Paducah, KY
August 2004 to February 2006
• Collaborated with team members to receive, sort, and organize incoming merchandise shipments
• Maintained a clean and organized backroom area, optimizing workflow and minimizing safety hazards
• Closely followed company policies regarding product handling, storage, and disposal guidelines
• Collaborated with sales associates on the sales floor to fulfill customer requests for specific products from the backroom
• Maintained effective communication channels with other departments regarding stock availability or issues related to merchandise flow
• Maintained up-to-date knowledge of product locations within the store layout for efficient retrieval during busy periods
• Efficiently managed inventory and restocked shelves to ensure product availability for customers Medical Receptionist/Front Desk
Dr. Charlene Robinson-La Center, KY
May 1999 to November 2002
• Managed busy phone lines, efficiently handling incoming calls and directing them to the appropriate department
• Handled cash transactions accurately while maintaining confidentiality of financial information
• Ensured cleanliness and organization of reception area at all times
• Demonstrates skills in patient communication, scheduling, medical terminology, and office procedures, enhancing employability for front-office roles in healthcare
• Excellent organizational and problem solving skills while adhering to all HIPPA laws and office policies
• Assist patients with billing and pharmaceutical inquiries
• Work with patients and their insurance companies to help the client receive the best coverage possible Education
Psychology (11 months of College)
University of Phoenix-Online Campus-Phoenix, AZ
May 2009 to September 2010
Skills
• Order assistance
• Client rapport building
• Retail math
• Retail safety procedures
• HIPAA
• Cross-merchandising
• Convenience store experience
• Retail security monitoring
• Relationship management
• FIFO
• Making change
• Multitasking
• Serving
• Micros POS
• Product bundling
• Account Reconciliation
• LIFO
• Visual merchandising
• Loyalty programs
• Face-to-face client meetings
• General ledger reconciliation
• POS
• Refund processing
• Clothing store experience
• Merchandising
• Organizational skills
• Cash register
• Inventory management
• Handling customer inquiries
• Bookkeeping
• Microsoft Office
• Sales
• Management
• Microsoft Word
• Complaint handling
• Microsoft Excel
• Phone communication
• Clerical Experience
• Balancing cash drawers
• Microsoft Outlook
• Computer operation
• Product placement
• General Ledger Accounting
• Detecting counterfeit currency
• Balance sheet reconciliation
• Microsoft Powerpoint
• Cleaning
• Accounts Payable
• Transactional selling
• Store Management Experience
• Personal assistant experience
• Promotional pricing models
• Fraud prevention and detection
• Manual retail inventory counts
• Retail merchandising procedures
• Big box store experience
• Depositing cash
• Promoting products
• English
• Client email correspondence
• Cash handling machinery
• Gift wrapping
• Cash handling
• Retail inventory assessment procedures
• Customer returns handling
• Relationship selling
• Payment reconciliation
• NCR POS
• Analysis skills
• Housekeeping management
• Pricing
• Team leadership
• Computer skills
• Attention to detail
• Accounts Receivable
• Intake
• Debits & credits
• Stocking
• Retail price checking
• Specialty store experience
• Communication skills
• Customer inquiry handling
• Providing product information
• Banking
• Basic math
• Payment card processing
• Customer service
• Human Resources
• Phone answering
• Cash register operations
• Greeting customers
• Payroll
• Closing sales
• Professionalism
• Just-in-Time
• Travel planning
• POS systems
• Client interaction via phone calls
• Store opening procedures
• Financial services
• Payment verification
• Residential cleaning
• Customer complaint resolution
• Spreadsheet charts
• Retail customer service procedures
• Merchandising display arrangement
• Special order processing
• ABC analysis
• Customer support
• Team development
• Impulse buy merchandising
• Medical office experience
• Writing skills
• Accounting
• Time management
• Mobile devices
• Hospitality
• Vendor management
• Retail sales - Retail sales experience (3-5 years)
• Grocery store
• Phone etiquette
Certifications and Licenses
Driver's License
Additional Information
The most recent time lapse in my work history, February 2014-November 2019 is due to time off as a stay at home mom and grandma.
Contact this candidate