Fraud Prevention & Customer Operations Specialist

Janee Dixon

Winter Park, FL 321-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented operations and customer support professional with experience in fraud detection, account protection, collections, healthcare support, and high-volume customer service environments. Skilled in handling sensitive financial information, resolving account issues, maintaining compliance, and communicating effectively with customers across phone, email, and remote platforms. Background includes experience with fraud prevention, account investigations, customer retention, payment resolution, and data accuracy. Seeking opportunities in fraud analysis, banking operations, customer success, compliance, or business operations.

CORE SKILLS

Fraud Detection & Prevention • Customer Account Management • Collections & Payment Resolution • Compliance & Confidentiality • Data Entry & Documentation • Customer Service • Call Center Operations • Account Investigations • HIPAA Knowledge • Microsoft Office • Remote Work Experience • Problem Solving • Inbound & Outbound Calls • Transaction Monitoring • Records Management

PROFESSIONAL EXPERIENCE

Proxy Customer Service Representative (Contract) – TEKsystems, Remote

Apr 2026 – Present Apr 2025 – May 2025

Handled high-volume inbound and outbound calls related to shareholder proxy voting.

Maintained confidentiality and ensured accurate data entry across multiple systems.

Provided professional customer support while meeting productivity and quality expectations.

Customer Care Specialist – USA Staffing Services, Winter Park, FL

Apr 2025 – Sep 2025

Assisted customers with banking-related inquiries, account access, and transaction support.

Maintained accurate records and ensured customer information remained secure and confidential.

Escalated complex issues while delivering excellent customer service in a fast-paced environment.

Member Engagement Coordinator – Signify Health, Remote

Feb 2023 – May 2024

Scheduled healthcare evaluations while handling sensitive patient information in compliance with HIPAA guidelines.

Managed high outbound call volumes and maintained strong communication with members and providers.

Documented appointments, escalations, and account updates with accuracy.

Account Protection Specialist – American Express, Remote

Apr 2022 – Jan 2023

Reviewed consumer and business accounts to identify and prevent potential fraudulent activity.

Analyzed account information and determined appropriate actions to minimize financial risk.

Handled inbound and outbound calls while maintaining professional customer relationships.

Fraud Detection Representative – PSCU, Remote

Jul 2021 – Apr 2022

Monitored and analyzed transactions to identify suspicious or fraudulent activity.

Assisted in preventing financial losses through account verification and fraud mitigation processes.

Maintained detailed account documentation and followed security procedures.

Collector / Receptionist – Zwicker & Associates, P.C., Tampa, FL

Dec 2017 – Jul 2021

Communicated with customers regarding account balances and repayment options.

Maintained detailed account notes and updated records accurately within company systems.

Followed FDCPA and company compliance guidelines while resolving account issues.

EDUCATION

Associate Degree – Insurance & Medical Billing and Coding

Herzing University, Winter Park, FL Feb 2024 – Dec 2025

CERTIFICATIONS

AAPC CPC (In Progress) • HIPAA Knowledge • Class D Security License • Driver’s License

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