Customer-Focused Remote Support Specialist

Chantel Williams

Jackson, MS ***** +1-769-***-**** *******************@*****.***

Professional Summary

OBJECTIVE To secure a position where I can fully utilize my abilities acquired through experience and advance my knowledge and skills.

Skills

• Customer Success

• Remote Administration Support

• Fraud/Dispute Support

• Healthcare Member Services

Qualifications Excellent interpersonal skills, reliable, professional, independent, organized. I am positive, enthusiastic, eager, and up to any challenge and/or task assigned to me.

Work Experience

CSR - Customer Service Representative (Remote)

MCI/ Wells Fargo Jackson, MS

August 2025 to Present

• I manage inbound and outbound borrower inquiries, addressing mortgage applications, payments, escrow accounts, and loan terms.

• I resolve customer issues, process transactions, and maintain compliance with S.A.F.E. Act regulations while navigating a high-volume contact center.

• Address customer concerns with empathy and clearly explain mortgage requirements, programs, and loan terms.

• Navigate multiple applications and databases to process payments, update account information, and handle escrow or billing inquiries.

CSR - Customer Service Representative (remote)

GC Services (Entergy) Jackson, MS

June 2023 to August 2025

• Handle high-volume inbound calls from customers regarding billing, rate plans, account history, and service transfers.

• Investigate and resolve customer complaints efficiently and with high empathy to ensure customer satisfaction.

• Act as a critical resource during severe weather and power outages by providing updates handling service restoration inquiries and logging emergency tickets.

• Utilize specialized software (such as CCS, Sales Force, and MDMS) to maintain accurate customer account records. CSR - Customer Service Representative (Remote)

Alorica Calling Center (Entergy) Jackson, MS

February 2019 to June 2023

• Handle high-volume inbound calls from customers regarding billing, rate plans, account history, and service transfers.

• Investigate and resolve customer complaints efficiently and with high empathy to ensure customer satisfaction.

• Assist customers in setting up payment arrangements, processing payments and explaining billing structures.

• Act as a critical resource during severe weather and power outages by providing updates handling service restoration inquiries and logging emergency tickets.

• Utilize specialized software (such as CCS, Sales Force, and MDMS) to maintain accurate customer account records. Shipping and Receiving Clerk

Canton Sales & Storage Co Canton, MS

March 2017 to February 2019

• Bill large package orders in AS400 System

• Verified orders for accuracy and correct shopping methods.

• Answer calls and divert them to the correct location, along with paging system and radio monitoring. Education

High school diploma

Obion County Central High School Troy, TN

August 1999 to May 2002

Upper secondary education

Skills

Attention to detail Data entry Organizational skills Manufacturing Experience Technical support Public relations Epic Remote Access Software Customer service Customer support Data- Entry Computer skills Sales Word Customer relationship management Teamwork Microsoft Word Typing Medical records Initiative Front desk Customer issue escalation Salesforce Microsoft Windows Client workshop facilitation Client services Computer Skills Hospitality Warehouse Experience Order Entry Appointment scheduling Empathy Debt collection Freight Experience Data Entry Operator Microsoft Office Software Troubleshooting Decision making Time management Microsoft Excel CRM software Medicare Technical Support Phone Etiquette Client interaction via phone calls Windows

Certifications and Licenses

Cosmetology Certification

May 2002 to January 2005

I performed cosmetic and relaxing skin treatments on the face and body. I would provide various treatments to improve the skin and beauty enhancement services such as makeup application, scalp and facial treatments, hair styling and manicures and pedicures.

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