Senior Quality Assurance Leader, Continuous Improvement Expert

Benjamin A. Verson ● Buffalo Grove, IL● ***–***-**07 ● **************@***.***

Professional Profile: Highly Distinguished & Credentialed Quality Assurance Professional with experience in all aspects of Advanced Quality Assurance in Corporate, Manufacturing, Distribution, Supply Chain, Transactional & Service environments. Exceptionally strong ability to apply quantitative methods & interact effectively in team leadership & cross-functional settings to achieve bottom line impact.

AREAS OF GREATEST STRENGTH INCLUDE:

Managing process analysis, report generation, database supervision, staff hiring / training, and compliance with company, client / regulatory specifications, skillful customer / supplier relations and effective corrective action.

Expert ability to assess data from test or experimentation to establish patterns of trend & variation and make accurate business decisions in minimal time.

Lean 6 Sigma, Manufacturing

ISO-9001-2015 AS9100

ISO-14001 ISO-45001,

ISO-13485 21 CFR GMPs

IATA 16949 PPAP APQP

SPC DOE TQM 5S Kaizen

TPM GD&T GR&R NPI

QMS IMS 8D 5-Why

Ishikawa Cpk Ppk

Communication Skills KPI

Voice of the Customer IMS

Continuous Improvement

CAPA Compliance

Technical Documentation

X-Functional Team Facilitation

Detail Oriented Analysis

Sustainability TPS Technical Support Policies and Procedures

Implementation Process Design

Highly proficient with Minitab MS Windows O365, Excel Word PowerPoint Visio SharePoint Teams

EDUCATION

De Paul University, Chicago, IL

B.A. Degree – Business Administration – G.P.A. 4.00

CERTIFICATIONS:

American Society for Quality

Certified Quality Engineer

Certified Quality Auditor

Villanova University

Philadelphia, PA

Lean Six Sigma Black Belt

John Costanza Inst of Tech Denver, CO. – Certified in Demand Flow Technology

Dade Moeller Associates – Radiation Safety Academy, Gaithersburg, MD.

Certified Radiation Safety Officer

AWARDS and HONORS

Awarded United States Patents no. 8,727,140 and 9,095,974 for Lean Mfg. Material Handling Devices.

SIEMENS AG, BUILDING TECH. Buffalo Grove, IL 2008–2023

Senior Engineer – Quality Assurance

Led quality assurance initiatives for building control products, including comfort, fire protection, and fume control systems. Played a pivotal role in integrating and optimizing quality systems for the newly acquired fire product division, including regulatory oversight of radioactive materials in smoke detectors.

Designed and implemented a comprehensive quality management system within 12 months, including SOPs, KPI’s, and CAPA protocols, ensuring full regulatory compliance.

Boosted factory first pass yield from 75% to 99% through targeted process improvements and quality controls.

Overhauled internal and external CAPA systems using collaborative coaching strategies, reducing closure time from 90 days to 30 days.

Rolled out SPC metrics and DOE methodology across manufacturing, warehousing, and logistics operations; improved work cell FPY from 75% to 99% & order accuracy from 90% to 99.8%.

Served as subject matter expert in lean manufacturing deployment; contributed to six lighthouse projects that enhanced layout efficiency, workflow, and takt time.

Inventor on two awarded US patents for passive automation systems, driving innovation in manufacturing processes.

SIEMENS AG, BUILDING TECH. Buffalo Grove, IL 2008 - 2008

Quality Program Manager - BAU Service

Spearheaded the development and deployment of a comprehensive quality management system in response to Siemens Healthcare’s 2007 audit, which identified 26 major non-conformities.

Achieved full resolution of all audit findings within six months, leading to successful certification of BAU Service by Siemens Healthcare in 2008.

Led cross-functional initiatives including the creation of an intranet-based documentation portal, standardized SOPs, and CAPA training programs across 105 nationwide branches.

Strengthened regulatory compliance & operational consistency for installation, commissioning of chillers in support Siemens MRI & CT devices.

WMS GAMING, INC. –Waukegan, IL 1999–2008

Director of Quality & Continuous Improvement

Led enterprise-wide quality and process improvement initiatives for a leading developer of regulated gaming devices. Oversaw compliance, supplier performance, and customer satisfaction in a highly regulated industry.

Designed, implemented, and trained staff on a new ISO 9001-compliant Quality Management System, elevating operational standards across the organization.

Applied advanced QA methodologies to boost factory First Pass Yield by 20%, enhancing production efficiency and reducing rework.

Established a robust Supplier Development System, increasing incoming inspection pass rates from 50% to 98% and launching a full-service metrology lab to support precision quality control.

Founded and managed a Customer Incident Department to resolve complex device issues; achieved a 45% reduction in customer complaints through root cause analysis and targeted solutions.

Led cross-functional teams in collaboration with jurisdictional and regulatory bodies to ensure rapid certification and compliance of gaming devices, accelerating time-to-market.

METHODE ELECTRONICS – Fiber Optics Division 1993–1999

Quality Assurance Manager

Oversaw plant-wide quality operations for an ISO 9000-certified manufacturing and assembly facility specializing in fiber optics and injection molding.

Directed quality assurance for optical components, manufacturing processes, and injection molding, ensuring compliance with ISO 9000 standards.

Applied advanced statistical tools including SPC, DOE, and regression/correlation analysis to optimize material performance and process output, driving continuous improvement across production lines.

Notes:

Quality Assurance (QA) Quality Control (QC) Six Sigma Lean Manufacturing ISO 9001 / ISO 14001 / ISO/TS 16949 Statistical Process Control (SPC) Failure Mode and Effects Analysis (FMEA) Root Cause Analysis (RCA) Corrective and Preventive Actions (CAPA) Total Quality Management (TQM) Process Validation Gage R&R Control Plans 5S Methodology Kaizen PDCA Cycle DMAIC Minitab SAP / ERP Systems GD&T (Geometric Dimensioning and Tolerancing) Certifications Certified Quality Engineer (CQE) Certified Quality Auditor (CQA) Lean Six Sigma Green Belt / Black Belt ASQ Certification ISO Lead Auditor Soft Skills & Competencies Continuous Improvement Cross-functional Collaboration Risk Management Compliance Monitoring Documentation Control Analytical Thinking Problem Solving Attention to Detail Communication Skills Action Verbs for Experience Section Implemented Audited Monitored Validated Inspected Analyzed Developed Led Coordinated Optimized Standardized Trained Reported Improved Industry-Specific Phrases GMP (Good Manufacturing Practices) Manufacturing Process Optimization Supplier Quality Management Non-Conformance Reporting (NCR) Product Lifecycle Management (PLM) Production Part Approval Process (PPAP) Advanced Product Quality Planning (APQP) Statistical Quality Control (SQC) Design of Experiments (DOE) Continuous Flow Manufacturing Quality Assurance (QA) Quality Control (QC) Six Sigma Lean Manufacturing ISO 9001 / ISO 14001 / ISO/TS 16949 Statistical Process Control (SPC) Failure Mode and Effects Analysis (FMEA) Root Cause Analysis (RCA) Corrective and Preventive Actions (CAPA) Total Quality Management (TQM) Process Validation Gage R&R Control Plans 5S Methodology Kaizen PDCA Cycle DMAIC Minitab SAP / ERP Systems GD&T (Geometric Dimensioning and Tolerancing) Certifications Certified Quality Engineer (CQE) Certified Quality Auditor (CQA) Lean Six Sigma Green Belt / Black Belt ASQ Certification ISO Lead Auditor Soft Skills & Competencies Continuous Improvement Cross-functional Collaboration Risk Management Compliance Monitoring Documentation Control Analytical Thinking Problem Solving Attention to Detail Communication Skills Action Verbs for Experience Section Implemented Audited Monitored Validated Inspected Analyzed Developed Led Coordinated Optimized Standardized Trained Reported Improved Industry-Specific Phrases GMP (Good Manufacturing Practices) Manufacturing Process Optimization Supplier Quality Management Non-Conformance Reporting (NCR) Product Lifecycle Management (PLM) Production Part Approval Process (PPAP) Advanced Product Quality Planning (APQP) Statistical Quality Control (SQC) Design of Experiments (DOE) Continuous Flow Manufacturing

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