Administrative & Operations Leader with Banking Expertise

RAISSA F. SOUMAHORO

******.*********@*****.*** Tel: 1-409–939-1221

Administrative & Operations Professional Customer Service Expert Banking & Finance

BEDFORD, TX French (Native) English (Fluent)

PROFESSIONAL SUMMARY

Results-driven Administrative and Customer Service professional with over 10 years of international experience across banking, auditing, and operations management. Very professional with proven track record in client relationship management, financial analysis, records management, client relations, communication and team leadership. Very good communication skills, adept at resolving complex issues, building client loyalty, and driving operational excellence under pressure. Excellent verbal and written communication skills with the ability to maintain strict confidentiality, and exercise good judgment.

WORK HISTORY

INTERLUXE-CI 01/2020 – 10/2024

Administrative Operations Manager Ivory Coast

Managed customer service relations, reduced operational costs, prospected new clients, assisted SMBs with financing, participating in the recruitment process, data entry management and developed standard operating procedures across departments.

Banque Atlantique (BACI) 03/2017 – 12/2019

Account Manager Ivory Coast

Customer service relations, data management specialist. Managed a portfolio of over 300 clients with resources exceeding 2.5 billion, handled loan analysis, sold insurance products, supported commercial budget development, and stepped in as interim Head of Agency when needed.

KPMG Abidjan 09/2015 – 12/2016

Auditor Abidjan, Ivory Coast

Conducted audits, verified accuracy and compliance of financial records, evaluated performance, and presented findings to management.

Port Sécurité 09/2012 – 09/2015

Administrative Assistant / Deputy Head of Training & Procedures Ivory Coast

Data entry specialist, also drafted internal procedures, organized training for new agents on the ISPS code and SOLAS convention and supported executive staff with scheduling and document preparation. Arranged directors’ schedules, appointments and travels according to established practice protocols.

EDUCATION

Strayer University MBA – Health Service Administration Dallas, TX 09/2012

Strayer University Bachelor of Science – International Business Takoma Park, MD 06/2009

Collège Français High School Diploma Montreal, QC 07/2004

SKILLS

Technical: Microsoft Suite, Microsoft Office (Word, Excel, PowerPoint, Access), Apple iWork (Pages, Numbers, Keynote), salesforce., data entry.

Core Competencies: Schedule Management Compliance Client Relationship Management Active Listening Complaint Resolution Crisis management Conflict Resolution Data Entry – Reporting Call Center Experience Goals-driven Problem solver Motivational Leadership Relationship Building Teamwork & Adaptability Effective communication High typing speed skills Time management High attention to detail well organized with multitasking abilities Calls Emails

Contact this candidate