Finance & Customer Service Specialist with Compliance Focus

ASGHAR MEHDI

Westborough, MA

SUMMARY

Candidate is based in Westborough, MA available for interview with 24 hours’ notice and can start asap upon an offer.

Candidate has extensive experience in finance, customer service, collections, accounts receivable/payable, and high-volume inbound and outbound communications.

Reviewed customer account history, payment records, disputes, and prior arrangements to verify debt accuracy and ensure compliance with federal, state, and banking regulations.

Assisted customers with payment plans, settlements, and hardship arrangements while safeguarding confidential financial information in accordance with banking privacy laws.

Handled bankruptcy-related accounts by following U.S. Bankruptcy Code guidelines, including automatic stay requirements, and coordinated with legal and bankruptcy departments when necessary.

SKILLS

Microsoft Office Suite (Excel, Outlook, Word).

EXPERIENCE

Best Western Royal Plaza Hotel, Marlborough, MA Sep 2025 - Mar 2026

Front Desk / Customer Service

Handled 60+ daily calls related to office administration while providing professional customer service support.

Responded to guest inquiries via phone, email, and fax and ensured timely resolutions.

Greeted guests warmly and provided customer service upon arrival and departure.

Managed multiline phone systems for efficient call handling and issue escalation.

Verified guest information, identification, and method of payment.

Handled guest checkins, checkouts, room assignments, and payment processing.

Provided information about hotel services, amenities, and local attractions.

Collaborated with internal departments for account resolution and special circumstances.

Maintained accurate customer records, transaction logs, and payment history for future reference.

Posted payments into folios and moved payments into proper ledger accounts.

Prepared and reviewed guest folios and ensured all charges were posted correctly.

Handled special requests such as room upgrades, early checkins, and late checkouts.

Resolved guest complaints or issues quickly and professionally.

Took Personal Time Off Jan 2025 – Aug 2025

Merrimack Valley Credit Union Bank, Waltham, MA Sep 2021 - Dec 2024

Collection Specialist

Handled 70+ incoming and outgoing calls related to customer accounts and collections.

Communicated with customers in compliance with the Fair Debt Collection Practices Act (FDCPA), ensuring professional and lawful collection practices while maintaining accurate account documentation.

Reviewed customer account history, payment records, disputes, and prior arrangements to verify debt accuracy and ensure compliance with federal, state, and banking regulations.

Assisted customers with payment plans, settlements, and hardship arrangements while safeguarding confidential financial information in accordance with banking privacy laws.

Handled bankruptcy-related accounts by following U.S. Bankruptcy Code guidelines, including automatic stay requirements, and coordinated with legal and bankruptcy departments when necessary.

Responded to member inquiries via phone, email, and fax and ensured timely resolutions.

Processed ACH telephone payments and issued latepayment notifications.

Managed multiline phone systems for efficient call handling and issue escalation.

Provided customerservice support and addressed discrepancies and payment arrangements.

Reviewed delinquent accounts, drafted and mailed demand letters, and restricted or unrestricted debit cards as needed.

Collaborated with internal departments for account resolution and special circumstances.

Maintained accurate customer records, transaction logs, and payment history for future reference.

Actively looking for work Apr 2021 – Aug 2021

Charles River Laboratories, Wilmington, MA Sep 2020 - Mar 2021

Global Invoicing Specialist

Used SAP ECC HANA to generate and process invoices for more than 3,800 clients weekly.

Managed invoice distribution via traditional mail and electronic formats.

Resolved billing discrepancies, purchaseorder mismatches, and tax concerns in collaboration with customers and internal teams.

Provided customer support for invoicingrelated inquiries and ensured client satisfaction.

Assisted in account reconciliation and collection processes to support accurate financial reporting.

Olympics America Inc., Waltham, MA Jun 2019 - Jun 2020

Credit and Collection Specialist

Established and maintained customer relationships to support timely payments.

Monitored accountsreceivable balances and followed up on outstanding invoices.

Resolved customer disputes, credit discrepancies, and payment adjustments.

Prepared weekly reports on collections and pastdue accounts.

Set up new customer accounts, conducted credit assessments, and determined appropriate credit limits.

American Tissue Corporation Jun 2016 - May 2019

Receivable and Collection Analyst

Conducted creditrisk analysis, established credit limits, and performed account reconciliations.

Made collection calls, processed payments, and negotiated resolutions for overdue balances.

Maintained records of collections, bills, and customer communications.

Provided customer service and financialadvisory support to clients.

Managed inventory tracking, logistics, and supplychain operations to optimize financial efficiency.

Managed vendor accounts, entered transactions into the accounting system, and processed payments.

Performed expense reporting, invoice reconciliation, and financialstatement preparation.

Verified discrepancies and resolved customer billing issues.

Processed creditcard payments, ACH transactions, and check deposits.

Monitored customer accounts to ensure timely payments and addressed outstanding balances.

Maintained historical financial records, purchase orders, and account statements for auditing purposes.

EDUCATION

Associate’s degree in accounting and finance

Saint Patrick's College - Pakistan

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