Operations and Data Analysis Professional in Banking

Monique R. Smith is a professional based in St. Louis, MO, with extensive experience in data analysis, operations, and client management. I have worked in various roles at U.S. Bank and Neighbors Credit Union, focusing on high-volume item processing and customer service.

• Professional Experience at U.S. Bank: I have held three positions at U.S. Bank, first as a Workflow Coordinator and previously as an Operations Processor III and Operations Manager, where I coordinated item processing for government payments, ensured customer satisfaction, and minimized errors in production, Conducted both individual and group training designed to identify strengths and weaknesses, recruited talent for open positions and offboarded departing employees, daily communication with customers regarding accounts, discussed and reviewed errors (complete a detailed document with the events and meline), wrote reviews and conducted quarterly conversations with employees, reviewed, assigned weekly reports, and conducted weekly, attended weekly customer, and leadership meetings, and huddles/ department meetings and assigned and monitored work and reviewed assignments and payments to release daily

• Role at Neighbors Credit Union: As a Financial Experience Officer II, I conducted transactions and assisted members with account inquiries through video teller services, demonstrating her strong customer service skills and financial knowledge.

Monique R. Smith is a distinguished professional based in St. Louis, MO, with a robust background in data analysis, operations, and client management. Her career encompasses significant roles at U.S. Bank and Neighbors Credit Union, where she has demonstrated exceptional proficiency in high-volume item processing and customer service.

At U.S. Bank, I held three pivotal positions. As a Workflow Coordinator, I was responsible for coordinating item processing for government payments, ensuring customer satisfaction, and minimizing production errors. Previously, in my role as an Operations Processor III, I exhibited a high level of competence in managing operations and maintaining quality standards. Operations Manger 3.

In my capacity as a Financial Experience Officer II at Neighbors Credit Union, I conducted transactions and assisted members with account inquiries through video teller services. This role underscored my strong customer service skills and extensive financial knowledge.

This summary reflects my dedication to excellence and my significant contributions to the financial sector.

Monique R. Smith is a distinguished professional based in St. Louis, MO, with a robust background in data analysis, operations, and client management. Her career encompasses significant roles at Commerce bank, U.S. Bank and Neighbors Credit Union, where I demonstrated exceptional proficiency in high-volume item processing and customer service. Ms. Smith's dedication to excellence and her significant contributions to the financial sector are evident through her various positions and responsibilities.

Education:

Associate Degree in Business Marketing: University of Phoenix, St. Louis, MO Principles of

Banking and Financial Services, Center for Financial Training, St. Louis PROFESSIONAL

Key responsibilities of the Workflow Coordinator:

• Coordinated high-volume item processing for government payments.

• Ensured timely payment processing to avoid customer impact.

• Increased production by minimizing and reporting errors.

• Distributed and monitored daily work assignments.

• Communicated with management and other departments about productivity and issues.

• Conducted cross-training and customer observations.

• Managed cash logs, deposit slips, and courier arrangements.

Key responsibilities of the Operations Processor:

• Processed CMS MEPS documents, batched, and completed reports.

• Distributed daily work assignments and assisted with cuts.

• Monitored systems to ensure deadlines were met.

• Transported work between suites multiple times daily.

• Communicated with management and other departments regarding productivity and issues.

• Conducted cross-training and customer observations.

• Managed cash logs, deposit slips, and courier arrangements.

Key Responsibilities of Operations Manager

• Conducted both individual and group training designed to identify strengths and weaknesses

• Recruited talent for open positions and offboarded departing employees

• Daily communication with customers regarding accounts

• Discussed and reviewed errors (complete a detailed document with the events and meline)

• Wrote reviews and conducted quarterly conversations with employees

• Reviewed, assigned weekly reports, and conducted weekly huddles with the team

• Attended weekly customer, and leadership meetings, and huddles/ department meetings

• Assigned and monitored work and reviewed assignments and payments to release daily

Key responsibilities of the Financial Experience Officer:

• Conducted transactions and assisted members with account inquiries through video teller services.

• Provided exceptional customer service and resolved member issues efficiently.

• Educated members on financial products and services to meet their needs.

• Ensured compliance with banking regulations and internal policies.

• Maintained accurate records and documentation for all transactions.

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