Executive Virtual Assistant & Customer Support Specialist

JOSEPH

KAYODE

**, ****** ***** ******, *******, Ifako-Ijaye, Lagos.

+234********** **********@*****.***

SKILL SUMMARY

Highly organized and reliable Executive Virtual Assistant with over 8 years experience in administrative support and customer service. Demonstrates strong digital proficiency in email and schedule management, CRM updates, Microsoft Office tools, and more. Known for strong communication, problem-solving, and time management skills, with the ability to work efficiently in fast-paced remote environments while maintaining professionalism and excellent customer satisfaction. EDUCATION

Bachelor of Science 2024

Media & Communications Studies

Global Wealth University, Togo.

EXPERIENCE

Executive virtual assistant & Customer support (remote) 2024 – Present

• Responsible for client/customer’s interactions such as inquiries, complaints, and feedbacks.

• Maintained strong business-oriented interpersonal relationships through strategic communication and effective dispute resolution by formulating an effective method which I called the “RCSEF method” over the years in service.

• Served as an intermediary between the firm and clients/customers, with strict adherence to the organization policy and maintained customer’s satisfaction.

• Managed calendars, scheduled meetings for 2 executives on weekly basis, maintained records, and coordinated communication through email, phone calls, Zoom, and Microsoft Office tools.

Akmuka & Associate (Full time)

2

Administrative & Customer service representative (hybrid) 2018 – 2024

• Responded promptly and professionally to over 30 customer inquiries daily across multiple communication channels including email, and live chat.

• Assisted customers with product information, order placement, payment confirmation, delivery updates, account-related concerns, and general support inquiries while maintaining excellent communication etiquette and a customer- first approach.

• Handled and resolved customer complaints efficiently in a calm and professional manner by identifying issues, showing sympathy, providing suitable solutions, following up on unresolved cases, and demonstrated strong conflict-resolution, problem-solving skills, while maintaining positive brand representation and customer trust by ensuring customer concerns were addressed.

• The above were achieved by delivering timely responses, building positive customer relationships, ensuring accurate information delivery, and creating a smooth support experience that encouraged repeat business, customer retention, and positive feedback.

SN Communications (part time)

Human Resources Assistant (internship) 2022 – 2023

• Assisted in recruitment, onboarding, and employee record management. Also handled staff inquiries, payroll, attendance tracking, and helped implement HR policies.

• Coordinated training activities, prepared reports, and maintained confidentiality while supporting daily administrative tasks.

Foundation Unique, Togo (full time)

AWARDS & CERTIFICATIONS

National Social Director 2022 – 2023

Initiated, planned, executed, monitored and coordinated all social agendas of the Joint professional training and support international, across all study centers in Togo and Nigeria.

Certificate of appreciation

Professional certification 2023

Human Resources Management - HRM

Project Management – PMP

Joint Professional Training and Support International

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