Patient Services & Office Management Specialist
Resume:
Diana Lerma-Mettifogo
Cell. 805-***-**** Email: *.*****@*******.***
Experience
Office Manager Language Learning and Speech Center, San Luis Obispo, CA
October 2025 to present
Oversee daily front office operations, ensuring a professional and welcoming environment for patients.
Manage scheduling and coordinated patient appointments, and follow-ups.
Handle patient intake, insurance verification, CenCal portal and State Fund worker compensation authorization and billings, and payment processing.
Maintain electronic health records (EHR) and ensure compliance with HIPAA and office policies.
Provide high-quality customer service, addressing patient questions and resolving concerns with empathy and professionalism.
Assist speech therapists with administrative support, including preparing patient charts and managing correspondence.
Front Desk Receptionist/Office Manager Morro Bay Hearing Aid Center, Morro Bay, CA
June 2017 – December 2025
Medical Assistant Visalia Medical Clinic, Visalia, CA
March 2008 – February 2011
Clinical Medical Assistant Albert Lim Pediatrics Clinic, Fresno, CA
November 2003 – February 2008
Medical Records Clerk Medical Staffing Network, Corcoran State Prison, Corcoran, CA
April 2007 – June 2007
Education
Clovis Adult School Clovis, CA. Medical Billing/ Medical Manager (2003).
Boston Reed College Clinical Medical Assistant (08/2003).
Medical and Dental Office Assistant (09/2004).
Audiometric Screening Workshop (03/2005).
Boston Reed College Pharmacy Technician (12/2005).
Detection of Vision Problems in Children Workshop (05/2006).
Physical Therapy Aide Penn Foster Career School online (03/2011).
Optical Assistant online course 24hrs Fresno City College (5/2011).
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