Administrative Support & Customer Service Professional

DEBORAH LUCAS

College Station, TX *****

281-***-**** ******@******.**

PROFESSIONAL SUMMARY

Experienced Administrative and Customer Service Professional with a background in office administration, receptionist duties, customer relations, scheduling, and healthcare support services. Skilled in managing office operations, assisting clients, maintaining records, and providing professional communication in fast-paced environments. Known for reliability, organization, and strong interpersonal skills.

CORE SKILLS

• Front Desk & Reception Support

• Customer Service & Client Relations

• Microsoft Word, Excel, Access & PowerPoint

• Scheduling & Calendar Management

• Data Entry & Records Management

• Email & Phone Communication

• Accounts Receivable/Payable Support

• Medical Terminology & HIPAA Knowledge

• Office Administration

• Travel Coordination & Event Support

PROFESSIONAL EXPERIENCE

GOODWILL STORE #20 — College Station, TX

Customer Service Associate April 2024 – Present

• Provide customer assistance and support in a busy retail environment

• Process transactions and assist with front-end customer service operations

• Maintain organized sales displays and fitting room areas

• Support daily store operations and assist management with customer needs

• Demonstrate professionalism and strong communication skills with customers and coworkers

Home Health Care — College Station, TX

Care Provider 2020 – 2023

• Coordinated appointments, medication schedules, transportation, and daily care needs

• Maintained organized records and supported healthcare-related activities

• Assisted with household management and communication with medical providers

Jesus Survives Ministry — Richmond, TX

Administrative Assistant 2013 – 2019

• Managed administrative support functions, customer accounts, and office records

• Coordinated travel arrangements, conferences, and scheduling for staff

• Assisted with event planning, fundraising activities, and community outreach

• Prepared reports and maintained accurate financial and administrative documentation

• Supported office communications, social media, and customer inquiries

NOAA-NMFS — Galveston, TX

Secretary / Administrative Assistant 2010 – 2013

• Provided receptionist and administrative support for daily office operations

• Managed records, scheduling, and office correspondence

• Coordinated staff travel and maintained expense documentation

• Assisted with vendor communications and office equipment tracking

• Maintained organized files and supported efficient office workflow

EDUCATION

College of Healthcare Professions — Houston, TX

Certificate in Healthcare Administration

Colorado Technical University — Colorado Springs, CO

Associate of Science in Health Administration Services

Additional Training:

• HIPAA Certification

• Medical Billing & Coding

• Medical Terminology

• Healthcare Facility Management

ADDITIONAL EXPERIENCE

Previous federal service experience with:

• Internal Revenue Service (IRS)

• U.S. Naval Shipyard

• Defense Investigative Service

• Bureau of Land Management

• Defense Contract Management Agency

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