Technical Support Specialist with Service Desk Expertise

Dallas, TX ***** 214-***-**** ****.*******@*******.***

RYAN LAMBETH

Dedicated Technical Support Specialist with over many years of experience ensuring 24/7 technical stability and rapid incident resolution in high-stakes production environments. Adaptable personality perfect for hands-on, technical roles. Expert in Windows administration, Network Troubleshooting, and managing complex VPN, LAN, and WAN configurations to facilitate uninterrupted workflows. Proven track record in providing comprehensive service desk support and documenting critical system requirements to prevent service interruptions in healthcare and corporate sectors. SUMMARY

ADDITIONAL SKILLS Networking and

Infrastructure: Network

Troubleshooting, VPN,

LAN, WAN, TCP/IP, DNS,

DHCP, Active Directory, IP

Address Management

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Operating Systems and

Environments: Windows

7/10/11, Windows Server

2012, Linux, Citrix,

Command Line

(Linux/Windows), Remote

Desktop Access

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Medical Imaging Support

(Knowledge): Teleradiology

Workflow Support, PACS,

RIS, HL7, DICOM, Medical

Imaging Systems

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Tools and Support

Systems: ServiceNow,

Remedy, Salesforce, JAMF,

Microsoft Office 365,

PowerShell, Exchange

Online, SAP, DocuSign,

Workday

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TECHNICAL SUPPORT 04/2025 to 01/2026

StocksToTrade, Austin, TX

SERVICE DESK ANALYST 09/2023 to 11/2024

Tech Mahindra, Dallas, TX

WORK EXPERIENCE

Provided high-level service desk support for StocksToTrade, ensuring technical stability for end-users in a fast-paced production environment.

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Troubleshoot and verified that end-user systems met critical technical requirements to facilitate uninterrupted platform performance.

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Documented and updated map codes to align with backend subscriptions, preventing potential service interruptions for global users.

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Escalated complex technical issues through email and phone support channels while maintaining a high rate of rapid incident resolution.

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Provided mission-critical service desk support for Amtrak, maintaining 24/7 technical availability for logistics and transportation systems.

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HELP DESK LEVEL I 04/2022 to 02/2023

Fiesta Restaurant Group, Dallas, TX

IAM – IDENTITY ACCESS MANAGEMENT 02/2022 to 04/2022 Moss Adams, Dallas, TX

HELP DESK ADMINISTRATOR 11/2020 to 05/2021

Associa, Richardson, TX

SERVICE DESK ANALYST LEVEL I 11/2017 to 10/2020

Insight, Plano, TX

Documented and tracked technical incidents using the ServiceNow ticketing system to ensure accountability and workflow efficiency.

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Managed Identity Access via Active Directory, performing password resets and unlocking accounts to maintain secure and continuous access.

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Troubleshoot and configured VPN connections for remote clients, ensuring secure and stable network access across the WAN.

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Provided Level I technical support for Pollo Tropical, resolving hardware and software issues to ensure uninterrupted business operations.

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Troubleshoot hardware failures and coordinated with vendors to replace critical units, minimizing downtime in a high-volume production environment.

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Utilized command line tools to verify network connectivity and troubleshoot TCP/IP and LAN issues across distributed locations.

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Documented technical procedures and updated KB articles to streamline the escalation process and improve internal support workflows.

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Provided secure access management for client binders on CCH servers, ensuring data integrity and compliance.

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Managed Active Directory and Exchange Admin to create distribution lists and provision user accounts within a complex corporate network.

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Utilized PowerShell for administrative automation to increase efficiency in managing shared mailboxes and email permissions.

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Troubleshoot and resolved identity access issues to prevent service interruptions for end- users accessing critical financial servers.

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Provided comprehensive desktop support for Associa, maintaining technical stability for a large-scale user base.

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Troubleshoot network connection issues, VPN configurations, and security software to ensure stable remote access.

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Supported application dependencies including Citrix and proprietary platforms, ensuring uninterrupted workflow for staff.

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Documented software and hardware issues while escalating critical incidents to Level 2 support to meet 24/7 availability goals.

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Provided desktop support for L'Oréal, managing hardware and software stability across global office environments.

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Troubleshoot network connection and VPN issues using TCP/IP protocols to restore connectivity for remote employees.

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Utilized JAMF to push application updates and manage mobile device configurations, ensuring platform consistency.

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Documented all incidents within the Remedy ticketing system to track resolution metrics and identify recurring technical pain points.

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SENIOR AFFILIATE SERVICES COORDINATOR 10/2015 to 03/2017 Susan G. Komen, Dallas, TX

HELP DESK ANALYST TIER II 02/2015 to 10/2015

Concentra, Dallas, TX

Provided service desk support to national affiliates, ensuring the stability of web platforms and email systems.

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Troubleshoot various technical issues within Salesforce, providing custom reports and access management solutions.

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Maintained and edited WordPress websites to facilitate uninterrupted communication and radiologist-adjacent workflows.

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Utilized PowerShell and command-line scripts to automate administration tasks and improve system responsiveness.

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Provided Tier II technical support within a specialized healthcare clinic environment, ensuring constant availability for medical staff.

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Troubleshoot complex application dependencies within a Citrix environment to support uninterrupted patient care workflows.

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Managed network printer mapping and IP address range configurations to ensure stable LAN connectivity across the facility.

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Administered Active Directory for account provisioning and Group Policy management, maintaining rigorous security standards.

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CERTIFICATIONS ● JAMF Certified

● CompTIA A+ (Knowledge)

● CompTIA Network+ (Knowledge)

Richland Community College, Dallas, TX

01/2000

EDUCATION

WEBSITES,

PORTFOLIOS,

PROFILES

● https://www.linkedin.com/in/Ryan.Lambeth

United States Army – Ft. McNair, Washington, DC, Army Achievement Medal (2), Army Commendation Medal, Good Conduct Award, Honorable Discharge AWARDS AND

ACKNOWLEDGMENT

S

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