Versatile Customer Service & Data Specialist
Resume:
Priscilla Abongchu
346-***-**** • **********.*****@*****.*** • Houston, TX
Summary
Versatile Customer Service Professional with over 8 years of experience in high-volume, fast-paced environments. Expert in utilizing Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to deliver high-quality data entry and record keeping. Proven ability to manage sales lead databases and facilitate service scheduling while maintaining a startup-style hustle to ensure customer satisfaction and operational efficiency.
Work Experience
Customer Service Specialist May 2022 – January 2026 AMAZON, INC., HOUSTON, TEXAS
Manage customer orders and inventory logs using advanced technology platforms and computer databases to ensure 100% fulfillment accuracy.
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Maintain rigorous quality standards for residential and commercial logistics by selecting and packing high- volume shipments with precision.
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Operate powered industrial trucks to assess inventory flow and respond to logistical demands in a high-intensity environment.
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Identify opportunities for workflow optimization in digital record keeping to support rapid distribution and service scheduling.
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Licensed Health Insurance Agent September 2019 – May 2022 KAISER PERMANENTE, HOUSTON, TEXAS
Identified client needs and generated sales leads by comparing complex insurance options and guiding potential clients through the selection process.
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Maintained a high-volume CRM database by reviewing existing policyholders' coverage and executing necessary record updates for seamless renewals.
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Managed the data entry for claims processes and insurance documentation using Microsoft Excel and Microsoft Word for precise record keeping.
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Assessed client concerns and provided educational resources, resolving product issues and maintaining positive client relationships within a macOS environment.
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Customer Service Representative January 2016 – August 2019 TTEC, HOUSTON, TEXAS
Responded to a high volume of incoming calls, providing prompt resolution for enrollment and eligibility inquiries while maintaining data integrity.
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Maintained customer service databases and CRM software, ensuring all client information was updated and compliant with HIPAA regulations.
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Facilitated service scheduling and billing inquiries by interpreting benefit guidelines and addressing service issues through effective problem-solving.
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Managed administrative record keeping and customer communications using Microsoft PowerPoint for presentations and internal reporting.
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Education
Bachelor’s degree in Travel and Tourism January 2011 – June 2015 ROSEBANK COLLEGE, JOHANNESBURG, GAUTENG
Associate in business administration January 2009 – November 2010 ROSEBANK COLLEGE, PRETORIA, GAUTENG
Additional Skills
Technical Proficiencies: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, macOS, Data entry, Record keeping, Database management, CRM software
Operations & Service: Service scheduling, Sales lead generation, Inbound inquiry management, Inventory logistics, Pest control industry terminology
Professional Soft Skills: Problem solving, Analytical thinking, Telephone communication, Stress management, Time management
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