Technical Support & Insurance Services Professional

Shaytronda Netter

318-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused Technical Support and Insurance Service Professional with extensive experience in

roadside assistance, auto insurance claims support, and remote technical troubleshooting. Highly

skilled in resolving complex customer issues, navigating multiple systems, and maintaining strong

performance across quality, productivity, and customer satisfaction KPIs.

CORE SKILLS

Technical Troubleshooting, Roadside Assistance Dispatch, Auto Insurance Support, CRM Systems,

Ticketing Systems, First Call Resolution, Conflict Resolution, KP! Performance, Multisystem

Navigation, Remote Productivity

Technical Support Specialist — Everise (Remote)

March 2022 - January 2026

- Provided inbound technical support for mobile devices, applications, and account issues.

- Documented all cases in Salesforce CRM and ticketing systems.

- Maintained HIPAA and PCI compliance.

= QA Scores 95-100%, FCR 88%+, CSAT 4.7/5.

Roadside Assistance Dispatcher ~ Agero (Remote)

July 2019 - February 2022

- Dispatched towing and roadside services.

- Managed emergency calls with professionalism,

- Dispatch accuracy 99%, CSAT 4.8/5.

Auto Insurance Customer Service - GEICO (Remote)

January 2017 - June 2019

- Assisted with policies, billing, and claims.

- Policy accuracy 99%, QA 95%.

TECHNICAL SYSTEMS

Salesforce, Zendesk, ServiceNow, Dispatch Systems, Microsoft Office, VoIP Platforms

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