Senior Director - Default Operations Leader

George Hunter

Cell: 803-***-**** Email: ******.*******@*****.*** Inman, South Carolina

Visionary team builder providing a sustained environment to mentor and lead associates to accomplish results. Guided by over 25 years of experience in mortgage, automobile, and credit card default environments. Proven expertise partnering with external groups in legal, compliance, regulatory, vendor management, and audit functions. EXPERIENCE

American Credit Acceptance Sr. Director, Default Operations (Senior Leader)2018 - 2025

● Recruited and charged with Leading the Loss Mitigation and collateral recovery departments with over 200 associates.

● Trained in Agile Methodologies and certified to be engaged as Scrum Product Owner.

● Led project to overhaul the regulatory notification process resulting in $2M of business value.

● In role as Scrum CEO led projects with over $50M in business value.

● Executive responsible for negotiations with servicing vendors resulting in a 20% expense reduction.

● The department consists of associates in SC, GA, ID, and oversight of vendors located in Honduras and Barbados.

● Appointed to the executive committee to approve all policies, procedures, and training initiatives.

● Improvements in monthly ROA results have shown a 38% increase in profitability for the department.

● Responds to CFPB, Better Business, and Attorney General complaints. Fifth Third Bank Vice President, Consumer Default 2013 - 2018

● Recruited and subsequently promoted to lead the Collections and Loss Mitigation Departments.

● Improved productivity, quality, and efficiency by leading projects in the creation of workflow enhancements.

● Led compliance efforts to improve policies and procedures resulting in improved audits.

● Drove improvements that generated a 23% reduction in delinquency and positive advancement in investor scorecard performance. The results improved the peer ranking from 16 th

to 4

th

place within 6 months.

● Revamped default training resulting in extra credit from HUD improving the investor rating to Tier 1.

● Revamped loss mitigation strategies for credit card collections, improving the overall experience.

● Reduced losses by $15 million in 2014 and $10 million in 2015; ending both years better than forecast.

● Strengthened relationships with our clients and procured additional cases by fostering trust in our organization’s commitment to maintaining strict compliance standards while continuing to deliver results. Titanium Solutions, Inc., Site Leader, Sr. Vice President, Mortgage Operations 2009 - 2013

● Recruited and set up the strategic direction of a start-up Operations Center with multiple locations.

● Oversaw all client programs including collections, loss mitigation, foreclosure, bankruptcy and REO.

● Responsible for BPO Valuations and Property Inspection services for inventory control.

● Charged with oversight of loss mitigation modification underwriting department.

● Developed and oversaw compliance team functions such as procedures, testing, and training for employees.

● Annual net profitability increased by 35% in 3 years from 2009 to 2012. Saxon Mortgage Services Vice President, Officer, Operations 2007 - 2009 Additional Experience CitiMortgage and JP Morgan Chase EDUCATION

Franklin University Columbus, OH

MBA, Business Administration

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