Digital Sales & Customer Service Specialist

SAMANATHA HARRIS

*** *********** **, ***# *, Winston- Salem, NC 27103

***********@*****.*** 912-***-****

DIGITAL SALES & CUSTOMER SERVICE SPECIALIST

High-performing customer service and sales professional with 15+ years of success in customer support, billing resolution, collections, account management, and high-volume communication. Proven ability to manage multiple customer interactions through chat, email, and phone while exceeding goals for service quality, retention, and sales. Tech-savvy, adaptable, and recognized for resolving issues quickly while creating positive customer experiences. CORE QUALIFICATIONS

● Customer Service & Account Support

● Live Chat / Email / Phone Communication

● Inbound Sales / Upselling / Retention

● Billing & Payment Resolution

● Collections & Accounts Receivable

● Conflict Resolution & De-escalation

● CRM Systems / Data Entry

● Microsoft Office / Excel / Word

● Team Leadership & Training

● Multi-Tasking in Fast-Paced Environments

● Scheduling & Operations Support

● Remote Work Readiness

PROFESSIONAL EXPERIENCE:

Residential House Cleaning / Independent Client Services Abreeze Cleaning & Moving Service – Atlanta, GA May 2017 – Present

● Deliver exceptional customer service to residential clients with strong repeat business.

● Manage scheduling, client communication, invoicing, and issue resolution independently.

● Maintain high service standards through reliability, professionalism, and attention to detail.

Property Manager / Customer Relations Lead

SmartRoomz – Atlanta, GA Feb 2022 – Sept 2025

● Managed high-volume customer inquiries regarding leases, maintenance, payments, and account concerns.

● Resolved escalated issues quickly while maintaining strong satisfaction and retention.

● Processed invoices, collections, and payment applications accurately.

● Maintained organized records and responded promptly to customer requests. HR Manager / Customer Support Operations

Fields National Staffing – Atlanta, GA Jan 2023 – Feb 2024

● Managed recruitment pipeline and applicant communications via email, phone, and text.

● Delivered smooth onboarding experiences while balancing multiple priorities.

● Processed records, payroll support, and employee requests accurately.

● Trained staff on communication and professionalism standards. Aviation Driver

Unifi – Atlanta, GA Aug 2021 – Jul 2023

● Ensured timely aircraft supply deliveries while meeting strict schedules.

● Completed safety checks and maintained operational compliance.

● Supported fast-paced airport operations with efficiency and reliability. GWA Supervisor in Training

The Home Depot – McDonough, GA Oct 2020 – May 2021

● Supervised line operations, scanning, and warehouse productivity.

● Conducted safety training and supported inventory accuracy.

● Helped maintain efficient workflow and team performance. Store Manager / Sales & Account Resolution Specialist TitleMax – Lilburn, GA Nov 2017 – Jun 2020

● Exceeded revenue goals through consultative selling and customer retention.

● Managed collections, billing disputes, and escalated concerns professionally.

● Reconciled accounts receivable and customer balances. Courier Warehouse Manager

LaserShip – Marietta, GA 2014 – 2017

● Managed warehouse operations, deliveries, and shipping workflows.

● Maintained records, customer communication, and team productivity. HR Executive Manager

McClains Inc – Covington, GA 2010 – 2013

● Oversaw hiring, onboarding, scheduling, and employee support.

● Managed customer concerns and sales reporting.

Assistant Manager

Various Food Service Roles 1999 – 2008

● Managed teams, schedules, inventory, cash handling, and customer service.

● Trained new hires and supported daily operations in high-volume environments. EDUCATION

Associate Degree in Business

Minnesota Community Technical College

TECHNICAL READINESS

● Computer Proficient

● High-Speed Internet

● Quiet Workspace

● Flexible Schedule Available

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