Client Experience & Administrative Specialist

Nicole Trillo

*********@*****.*** 408-***-**** San Antonio, TX

SUMMARY

Tech-savvy Client Experience Expert seeking role to leverage years of experience in enhancing client satisfaction and operational efficiency. Strong communicator with proven CRM accuracy, adept at multitasking and managing client interactions across various platforms. Expertise in administrative support, customer relations, and implementing effective strategies to improve client experiences. WORK EXPERIENCE

Reliable Staffing San Antonio, TX

Administrative Assistant/Recruiter Assistant Oct 2025 - Present

• Provided comprehensive administrative support to the recruitment team, ensuring smooth and efficient operations.

• Coordinated interview schedules and communicated with candidates, enhancing the candidate experience.

• Assisted in the preparation and distribution of recruitment materials, contributing to effective talent acquisition strategies.

• Managed and maintained accurate records of candidate information and recruitment activities in the database.

• Supported the onboarding process by organizing orientation sessions and preparing necessary documentation.

• Conducted initial screenings of resumes and applications, identifying qualified candidates for further consideration.

• Collaborated with recruiters to develop and implement recruitment strategies, aligning with organizational goals.

• Responded to inquiries from candidates and clients, providing timely and professional communication.

• Performed general office duties, including heavy multi line phones, answering 80- 100 inbound calls daily, filing, data entry, and maintaining office supplies, to ensure a well-functioning work environment. LPC San Antonio, TX

Commercial Service Maintenance Specialist Oct 2024 - Jun 2025

• Develop new business opportunities in San Antonio by canvassing various areas and engaging potential clients for HVAC and Refrigeration maintenance programs.

• Create and manage quotes, proposals, and contracts tailored to customer requirements, ensuring accuracy and alignment with organizational standards.

• Utilize CRM and BuildOps for efficient management of client interactions, including follow-ups, emails, calls, and scheduling, while maintaining productivity through remote work tools like Zoom and Google Workspace. CCMC San Antonio, TX

Community Standards Coordinator and Administrative Assistant Jan 2023 - Oct 2024

• Facilitated daily administrative operations, ensuring timely completion of tasks for a homeowners association comprising over 1,500 homes.

• Coordinated common area maintenance schedules and communicated with residents to maintain the community's visual standards.

• Enforced community rules by issuing violation letters derived from property inspections, utilizing Smartwebs in alignment with Governing Documents.

• Managed databases and spreadsheets for accounts receivable/payable and new homeowner information, including uploading title documents and monthly debit reconciliations. RPM San Antonio, TX

Leasing Consultant Mar 2021 - Jan 2023

• Executed daily administrative tasks to generate applications for over 250 apartment homes, effectively marketing the property to prospective tenants.

• Managed and distributed work orders while collaborating with vendors to maintain a well-presented property, ensuring adherence to standard operating procedures during move-ins and move-outs.

• Utilized Yardi, Knock, Real Page, and OneSite software to organize data and maintain communication with tenants and prospective clients, while ensuring lease agreements and documents were abstracted for resident eligibility. Barbara Stewart Brokerage San Jose, CA

Broker's Assistant and Administrative Assistant Sep 2020 - Jan 2022

• Assisted a high-volume real estate broker by managing an inventory of over 20 properties, including single-family, multi-family, and short-term rentals.

• Developed and executed marketing campaigns using MLS, resulting in attracting qualified rental candidates and ensuring quick rental turnaround.

• Coordinated scheduling for property tours, cleaning, and maintenance, ensuring operational efficiency. The Counter San Jose, CA

Front of House Manager Jul 2007 - Mar 2020

• Optimized operational management to enhance service quality and increase profitability.

• Developed and directed a team to consistently deliver five-star service aligned with business policies.

• Established strong relationships with staff and guests, enhancing customer satisfaction and retention. EDUCATION

West Valley College

Associate's, Liberal Studies

Saratoga, CA

West Valley College

Certificate of Completion, Paralegal

Saratoga, CA

SKILLS

Problem Solving • Writing Quotes • Customer Relations Specialist • Office Administration • CRM Expertise • Budgeting & Financing • Account Management • Sales • Conflict Resolution • Cross Functional Team Leadership

• Business Analytics • Scheduling & Financial • Problem Solver • Adaptable Learner • Team Player • Reliability

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