Customer Service Specialist with Dental Care Focus

Sofia Elizabeth Calderón López

+1-562-***-**** North Hollywood CA *****.******@*****.***

Salvadoran U.S Permanent Resident

Dedicated Customer Service Specialist with a strong background in enhancing client experience and resolving inquiries efficiently. Streamlined processes resulting in improved customer satisfaction ratings and reduced delivery issues. Expert in managing complex billing inquiries and fostering positive relationships with clients across various industries. Committed to continuous growth and delivering quality service in a dynamic environment. SKILLS

Problem-Solving

Teamwork

Communication Skills

Customer Service

Organization

Keyboard Typing skills

EDUCATION

Colegio San Francisco 2013-2015

High School diploma

Universidad evangélica De El Salvador 2019-2021

Bachelor of Science in Nursing/ paused- in the process of continuing Academia Europea 2019

Intermediate English

English for call center 2022

Advanced English

LANGUAGES

Spanish (Native)

English (Advanced)

WORK EXPERIENCE

The Office Gurus, January 2025-August2025

Acquisition sales representative

Facilitated customer acquisition for TriEagle Energy in Texas, guiding clients in selecting optimal electricity plans. Closed sales using effective strategies and transitioned clients to the success department for plan renovations. Elevated to a premium energy brand, Ambit Energy, enhancing commission structure and sales processes. Supervised new team members in the LOB project, addressing concerns and ensuring smooth onboarding.

Guided clients in choosing suitable electricity plans.

Closed sales through strategic engagement

Transitioned clients to success department for plan renovations

Supervised newcomers, ensuring effective training. Skycom BPO, October 2023-January 2025

Patient Medical Appointment Scheduling

Schedule appointments for new patients across various specialties, including OB-GYN and podiatry. Confirm appointments and manage referrals for mammograms and other medical services. Transfer patients to appropriate departments, verify demographics, and handle urgent cases. Maintain accurate patient records and insurance verification using NextGen EHR.

Coordinated over 100 appointments weekly, enhancing patient flow

Managed inbound and outbound calls, resolving escalations efficiently

Collaborated with pharmacies to ensure timely medication refills Glass Mountain BPO, February 2021-august 2023

Customer Care & Revenue Cycle Representative

Closing the deal (business)Serve as customer service and billing representative for emergency room operations. Manage calls from patients nationwide to update insurance details, including policy and group numbers. Process payments for co-pays and deductibles via PDC flow website, verify receipt of medical records, and apply discounts with supervisor approval. Facilitate communication with insurance providers and attorneys regarding billing adjustments and collections issues

Updated insurance information for patients from various states

Processed payments and verified medical records efficiently

Managed complex billing inquiries and disputes with insurance representatives

Coached team members to enhance performance metrics and resolve discrepancies All Brand, february 2022- Actual

Oversaw customer service for a men's shirt brand, ensuring quality interactions. Managed online and in-store sales, maintaining direct client communication. Coordinated delivery processes with couriers, handled banking transactions, and resolved payment issues. Strived to achieve optimal client satisfaction.

Improved customer feedback ratings through timely responses

Successfully reduced delivery issues by implementing tracking systems

Enhanced sales by fostering relationships with clients Forever 21, December 2016- January 2017

Customer Service

Developed foundational customer service skills during seasonal role. Organized merchandise efficiently and assisted customers with inquiries. Fostered positive shopping experiences in a fast-paced environment.

Delivered excellent customer support during peak holiday season

Maintained store organization and presentation standards

Responded promptly to customer needs and preferences UPS Seasonal Driver Helper, December 2025

Supported high- volume package deliveries during peak season holiday season.

Mantained speed and accuracy in handing shipments.

Colaborated with driver to optimize delivery routes.

Followed safety procedures in packages handling and transportation.

Worked effectively under pressure in a fast-paced environment. CERTIFICATIONS AND COURSES

− Universidad Evangélica De El Salvador Participation in community hospital nursing notes workshop, an activity organized by the Association of Nursing Students, lasting 5 hours.

− Relias Certificate of completion Regulation Express: HIPPA/ Patient Information Privacy and Security

− Gpha University Certificate of Completion Hand Hygiene Overview

− CAMCOP (Cámara de comercio y Capacitación Internacional Dynamic tables course Microsoft Excel with a duration of 2 hours and 30 minutes virtually

− The Perfect Lauch digital marketing

− STONE RIVER E-LEARNING Closing the deal (business) REFERENCES

Rafael Antonio López Dávila

Abogado y Notario

Cellphone: +503-****-****

Lic. Emerson Menjivar

Skycom International LAW, SA

de CV

Cellphone: +503-****-****

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