Detail-Oriented Office Assistant and CSR
Resume:
Summary
Work experience
Beverlee Drzewiecki
Strong Organizational and Communications Skills
*************@*****.***
Erie, PA 16507
Authorized to work in the US for any employer
Detail-oriented Office Assistant and Customer Service Representative with extensive experience processing unemployment claims, managing client records, and resolving inquiries. Skilled in policy communication, conflict resolution, and multitasking in high-pressure environments. Proven ability to analyze information, maintain accurate documentation, and support diverse client needs in both government and healthcare settings. Customer Service Representative
PA Unemployment Compensation - Erie, PA
July 2020 to May 2022
Intake interviewer,
Gather all necessary information from the claimant to build & process an Unemployment Compensation claim. Process claim following guidelines and regulations as required. Send out fact-finding documents to assess eligibility for benefits. Document all actions are taken and maintain accurate records for all transactions for continued eligibility. Update and maintain current records. Provided policy and service information
Assisted customers with a warm and professional attitude Answered general questions
Managed client records
Responded to claim inquiries
Profile
Education
Resolved customer information and complaints
Ability to analyze information and to understand and apply rules and procedures. Able to communicate issues in a comprehensive, understandable fashion on an individual basis.
Active listening and strong conflict resolution skills. Ability to multi-task and perform in high pressures situations. Strong research, investigative, analytical, decision making and problem-solving skills.
Social Services
Bayfront Nato - Erie, PA
March 2016 to June 2017
managed food pantry, and registered and distributed food to eligible families. Customer Service Associate
Farrell's Market - Erie, PA
May 2013 to July 2016
deli, food prep, phone orders, delivery, cashiering, inventory, shopping, pricing and stocking and customer service.
https://my.indeed.com/resume/editor 1/5
3/13/22, 5:03 PM Indeed Resume
Unit Secretary
St. Vincent's Catholic Medical Center - Erie, PA
June 1987 to October 1989
Entered all Dr, 's orders for tests, lab work and medications. Responsible for gathering all patient information, verification of data and maintaining accurate and current to date patient charts. Have experience interacting with people in stressful situations.
Certificate in Medical Office Technology
Mercyhurst College - Erie, PA
January 1989 to May 1991
Skills
Do you want to add any of these skills?
Associate in Computer Programming and Accounting
Erie Business Center - Erie, PA
August 1980 to June 1982
Regulatory Compliance
Organizational skills
Communication skills
Record Management
Data Entry
Case Documentation
Customer Relationship Management (CRM)
Customer service
English
Microsoft Office
Microsoft Excel
©2026 Indeed - Cookies, Privacy and Terms - Your Privacy Choices Certifications & licenses
Your certifications and licenses will appear here
Do you want to add any of these?
Administrative experience
Clerical experience
Driver's License
Add more sections
Contact this candidate