Senior Remote Support & Billing Specialist

Daria McCleskey

817-***-**** **************@*********.***

Summary

Detail-oriented Billing, AR/AP Accounts Coordinator, Sales Support Advisor, Executive Assistant, Time and Expense Management for 100+ employees. With extensive experience in managing end-to-end billing, invoicing, payroll, time/expense and account reconciliation while providing high-level executive and senior sales support. Skilled in financial systems including AS400, GETPAID, SAP, Oracle, Workday, ADP, and Excel, with proven ability to streamline processes, maintain compliance, and support audit readiness. Adept at creating and maintaining Statements of Work (SOWs), resource allocation, vendor management, collections, payment applications, and expense reporting while liaising with senior sales leaders, executives, high-profile clients, and internal/external stakeholders to resolve discrepancies and strengthen relationships. Recognized for strong organizational skills, clear communication, and the ability to balance financial accuracy with executive-level partnership to drive operational efficiency, sales performance, and business growth

.

Skills

Billing & Invoicing Management – Expertise in preparing, validating, and streamlining complex billing processes.

Accounts Receivable (AR) – Skilled in collections, payment applications, and reconciliation to optimize cash flow.

Accounts Payable (AP) – Proficient in coding, posting, and reconciling vendor invoices and statements.

Financial Systems Proficiency – Hands-on experience with AS400, GETPAID, SAP, Oracle, QuickBooks, Workday, ADP, and advanced Excel.

Executive, Client & Departmental Support – Strong background in providing high-level administrative and operational assistance.

Compliance & Audit Readiness – Ensures adherence to internal controls, regulatory requirements, and audit standards.

Process Improvement & SOP Development – Proven ability to design

Time and Expense Management for 100+ employees

Experience

ACCOUNTING AND PAYROLL SPECIALIST AND EXECUTIVE ASSISTANT, SUPPORT OF HIGH-LEVEL EXECUTIVE 05/2021 - 06/2025

Guidepost Solution

Coordinated payroll, timesheets, expenses, and A/P across U.S. and international offices (Dallas, Chicago, Singapore, London), ensuring accuracy, compliance, and timely submissions.

Supported executive leadership with scheduling, reporting, and administrative needs while streamlining office operations and onboarding processes.

Reviewed contracts, certifications, and insurance requirements to maintain project compliance and reduce operational risk.

Monitored financial reports, reconciled invoices, and facilitated billing processes, improving efficiency and cost control across multiple departments.

Partnered with high level executives and Project Managers

SR. CUSTOMER SERVICE SPECIALIST/BILLING SPECIALIST 09/2016 - 01/2020

Tribune Publishing Company

Managed end-to-end digital billing on Actuals, auditing 3rd-party campaign data, preparing billing files, validating statements/dunning letters, and reducing billing errors across multiple business units.

Supervised and mentored staff as a first-level supervisor, supported training initiatives, and collaborated with management to monitor departmental performance against service, quality, and productivity targets.

Partnered with internal teams, technology, and agency clients (Valassis, News America) to ensure accurate invoicing, affidavits, vendor updates, and compliance with contractual and financial requirements.

Created SOPs and served as SME for acquisition integrations, driving process improvements that streamlined advertising operations and strengthened billing accuracy.

BILLING SPECIALIST 07/2015 - 07/2016

Arnold Transportation

Prepared and loaded billing data into the AS400 system, processed accurate invoices (including spreadsheet billing), and ensured rates were maintained per contractual agreements.

Managed collections through the GETPAID program, tracking outstanding balances, resolving disputes, and improving cash flow.

Assisted with cash applications, including entering payments, reconciling unapplied cash/overpayments, and generating financial reports for management.

Collaborated with customers and internal teams to resolve billing inquiries, clarify freight invoice requirements, and deliver account status reports.

Liaison between Service Sales, Executives, Clients, ensuring seamless communication and delivery excellence

NATIONAL BILLING COORDINATOR, CONTINUING PROFESSIONAL EDUCATION SPECIALIST 05/2007 - 02/2014

Thomson Reuters

Partnered with high-profile clients to deliver accurate invoices, usage reports, and CPE support, while managing corporate contracts, database updates, compliance documentation for audits and created SOP documentation

Quality-checked all invoices prior to release, issued credits when needed, and collaborated with sales and credit management to resolve contract discrepancies, pricing issues, and nonpayment escalations.

Conducted UAT testing for system changes, provided user training, and streamlined workflows by identifying and resolving process inefficiencies across departments.

Facilitated client communications through conference calls, reporting, and issue resolution, ensuring service delivery met corporate requirements and strengthened long-term client relationships.

10/1995 - 05/2007

Practitioners Publishing Company, Thomson Reuters

Assisted customers in resolving account, billing, and service discrepancies, processing credits and adjustments for member/association accounts to improve accuracy and client satisfaction.

Managed billing operations for member and association accounts, supported sales representatives in establishing new accounts and upgrading services, and ensured contract details were accurately maintained.

Consistently met or exceeded TTA queue time goals, maintained detailed phone performance reports, and resolved high volumes of customer service emails in a timely manner.

Enhanced service delivery by collaborating across departments, implementing process improvements, and maintaining quality control records that contributed to higher customer satisfaction ratings.

Accomplishments

More than 20 years' successful experience in customer support with recognized strengths in account maintenance, billing, problem-solving and troubleshooting, planning/implementing proactive procedures and systems to resolve/avoid issues.

Ability to train, motivate, and supervise employees, support high level executives, internal and external, departmental support

A team focused player, with the ability to collaboratively work with cross functional partners to achieve objectives.

Ability to work tight/demanding deadlines/targets in a fast-paced environment.

Proven experience working independently, with demonstrated strong critical thinking and problem-solving skills.

Uses various computer databases and applications.

First three months as the National Account Coordinator, added over 200K in revenue to the CPE Sales Department from contracts that were not being billed correctly.

Worked with Technical Support and Customer Service to ensure all NASBA guidelines were followed regarding the corporate accounts that are taking Continuing Professional Education.

Worked with CSR's, Drivers and Fleet Managers to ensure all paperwork was being submitted and scanned correctly.

Worked with Driver Payroll and Fleet Managers to ensure drivers are paid correctly and on time.

Worked with customers to receive paperwork that drivers had lost.

Worked with Pricing Analyst to ensure contract customers are billed correctly.

#HRJ#d17de935-a4ea-42fb-97da-d0a09d4662bf#

Contact this candidate