Versatile Customer Service Leader with Fast-Pace Experience
Resume:
CONTACT
Bayard N.M *****
*************@*******.***
SKILLS
•Customer Service
•Teamwork and Collaboration
•Time Management
•Problem-Solving
•Clear Communication
•Cash Handling
•Cleaning
•Customer Engagement
•Taking Orders
•Self-discipline
•Interactive communication skills
•Flexible Schedule
•Safe Food Handling
•Integrity and Honesty
•Safety awareness
•Initiative and Self-Motivation
•Verbal and written communication
•Leadership Qualities
•Drive-Thru Operations
•Food Preparation
•Heavy Lifting
•Learning Agility
•Store Opening and Closing
•Crew Leadership
•Safety
•Resilience and persistence
•Hospitality service expertise
•Valid Driver's License
•Complex Problem-Solving
•Visual Communication
•Creativity and Innovation
•Inventory Restocking
•Order Management
•Performance Improvement
•Menu Memorization
•Telephone Etiquette
•Cooking
Proven to excel in fast-paced environments, I leveraged my customer service and technical skills at Stream International to enhance client satisfaction and operational efficiency. My ability to troubleshoot complex problems and promote teamwork led to a significant improvement in service delivery. Recognized for my leadership qualities and commitment to safety, I consistently exceed employer expectations without compromising quality.
WORK HISTORY
March 2008 - July 2011
Crew Member Wendy’s Restaurant, Silver City, NM • Worked front counter, drive-thru and other areas.
•Took orders, prepared meals, and collected payments.
•Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
•Worked well with teammates and accepted coaching from management team.
•Collaborated with team members to complete orders.
•Improved customer satisfaction by providing friendly and efficient service at the register.
•Cleaned and maintained all areas of restaurant to promote clean image.
•Provided excellent customer service by greeting customers and meeting quality expectations.
•Kept food preparation area, equipment, and utensils clean and sanitary.
•Provided exceptional customer service, addressing concerns or issues promptly and professionally.
•Promoted a positive work environment through effective communication and teamwork among staff members.
•Assisted other team members to achieve goals.
•Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
•Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
•Trained new team members on procedures, customer service, and sales techniques.
•Enhanced team productivity by maintaining a clean and organized workspace for crew members.
•Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
•Became familiar with products to answer questions and make suggestions.
•Addressed guest needs, questions, or concerns to create optimum experience onboard.
•Operated cash register to ring up final bill and process various forms of payment.
•Prepared products following restaurant, health, and safety standards and procedures.
•Positive Company Representation
•Food Running
•Health Code Compliance
•Beverage Preparation
•Assertiveness
•Equipment Maintenance
•Diversity awareness
•Salesmanship
•Influencing skills
•Housekeeping
•Inventory Counts
•Point-of-sale transactions
•Sales expertise
•Quality Control Checks
•Point of sale operation
•Order delivery practices
•Product Promotion
•Production Line Work
•Table setting knowledge
•State regulations knowledge
•Safe Vehicle Operation
•Multitasking and Organization
•Team Player
•Adaptability and Flexibility
•Collaboration and Teamwork
•Attention to Detail
•Dependable and Cooperative
•Critical Thinking
•Cleaning and sanitation • Order Taking
•Cleaning and sanitizing
•Money Handling
•Cash Register Operations
•Decision-Making
•Guest service
•Basic Math
•Customer Relations
•Food Safety
•Payment Transactions
•Supply Restocking
•Food and beverage preparation
•Handling Complaints
•Resolving Complaints
•Foodservice
•Food and Beverage Service
•Payment Processing
•Training and Motivation
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
•Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
•Stocked shelves to organize aisles in assigned department.
•Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
•Contributed to increased sales by upselling menu items and promoting special offers.
•Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
•Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
•Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
•Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
•Supported training of new crew members, leading to more efficient onboarding process.
•Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
•Increased sales of promotional items by effectively communicating benefits and specials to customers.
•Ensured food safety by rigorously adhering to sanitation standards during food preparation.
•Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
•Streamlined drive-thru operations, significantly reducing wait times for customers.
•Enhanced team efficiency by consistently preparing workstations before peak hours.
•Boosted repeat customer rates by providing friendly and engaging service.
•Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
•Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
•Fostered positive team environment by assisting coworkers during rush periods.
•Increased customer satisfaction with prompt and accurate order taking.
•Maintained cleanliness and organization of dining area, leading to improved customer experiences.
•Enhanced customer experiences by quickly addressing and resolving complaints.
•Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
•Accurately operated cash register to process customer payments.
•Kept kitchen, counter and dining areas cleaned and sanitized.
•Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
•Kept drawer balanced by accurately processing cash, credit and debit payments.
•Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
•Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished serving stations with fresh food and cleaned up spills.
•Brewed coffee and tea and changed out drink station syrups.
•Completed milkshakes and ice cream desserts for customers.
•Prepared recipe ingredients by washing, peeling, cutting, and measuring.
•Backed up servers by setting up trays and completing some food deliveries.
•Observed customer purchases in line and differentiated between standard portions.
•Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
•Delivered exceptional service as illustrated through multiple positive Yelp reviews.
August 2002 - February 2005
Front Desk Clerk Super 8 Motel, Silver City, NM
•Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
•Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
•Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
•Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
•Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
•Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
•Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
•Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
•Provided exceptional customer service for a positive guest experience, resulting in repeat business.
•Collected room deposits, fees, and payments.
•Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
•Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
•Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
•Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
•Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
•Assisted colleagues as needed for seamless operations across departments in the hotel setting.
•Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
•Ensured the security of guests'' personal belongings by managing key card access systems properly.
•Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
•Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
•Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
Answered customer telephone calls promptly and appropriately handled needs.
Maintained clean and organized front desk areas to uphold polished company image.
•Took reservations over phone, in person, and via computer for guests and provided confirmation information.
•Welcomed each new arrival pleasantly and confirmed reservations and identification.
•Answered multi-line phone system and enthusiastically greeted callers.
•Oversaw fast-paced front desk operations and guests' needs at busy facility.
•Developed and maintained positive relationships with guests for satisfaction.
•Trained new staff members in customer service techniques and hotel operations.
•Kept accounts in balance and ran daily reports to verify totals.
•Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
•Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
•Enforced policies and procedures to increase efficiency.
•Liaised with housekeeping staff to verify service and maintenance of hotel standards.
•Coordinated with vendors for repair and maintenance of hotel.
•Promoted hotel brand's loyalty program via social media, email and direct mail.
•Monitored staff performance and provided feedback and guidance.
•Prepared reports on guest satisfaction levels and other metrics.
August 2001 - October 2002
Assistant Computer Technician Stream International, Silver City NM
•Maintained inventory of spare parts and equipment, ensuring availability for urgent repairs or replacements as needed.
•Improved user experience by providing remote assistance for softwarerelated issues when onsite visits were not feasible.
•Educated clients on best practices for computer usage and maintenance, promoting long-lasting device functionality.
•Demonstrated commitment to continuous learning by staying updated on industry trends and advancements in computer technology, applying new knowledge to daily tasks as appropriate.
•Assisted in the installation and configuration of new hardware components, ensuring seamless integration with existing systems.
•Implemented data backup solutions for clients, safeguarding critical information against potential loss or corruption.
•Supported company growth by helping onboard new employees with essential computer setup tasks and basic training sessions.
•Enhanced computer performance by diagnosing and repairing hardware and software issues.
•Increased staff efficiency by responding quickly to help desk requests and resolving technical concerns promptly.
•Diagnosed and troubleshot hardware, software and network issues.
•Responded to customer inquiries and provided technical assistance over phone and in person.
•Installed and configured operating systems and applications.
•Installed, configured and maintained computer systems and network connections.
•Researched and identified solutions to technical problems.
EDUCATION
None General Education
Western New Mexico University, Silver City, NM Finished General Education Requirements.
November 2005
GED
Watts Hall, Silver City, NM
Obtained High School Equivalent Degree.
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