Store Management Professional with Leadership Experience

Heaven Cummins

Longwood, FL *****

***********@******.***

+1-321-***-****

Professional Summary

Dedicated and results-driven professional with 3+ years of management experience in fast-paced environments. Skilled in cash handling, customer service, team leadership, and task management. Proven ability to stay organized, meet company goals, and motivate teams to deliver top performance. Strong communicator who thrives under pressure while maintaining a positive, solutions-focused approach.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

McDonald's-Maitland, FL

September 2020 to June 2024

Supervise daily operations, ensuring staff meet performance and customer service standards.

• Manage and reconcile cash drawers, deposits, and register reports with accuracy.

• Train, mentor, and motivate team members to achieve company goals.

• Maintain a fast-paced, organized work environment while resolving issues quickly.

• Implement strategies to improve efficiency, customer satisfaction, and sales.

• Delivered excellent customer service in a high-volume environment.

• Handled cash, processed payments, and ensured accurate transactions.

• Assisted with inventory, restocking, and store organization.

• Supported management team by staying on top of tasks and responsibilities. Education

High school diploma

Hagerty High School-Oviedo, FL

April 2018 to March 2019

Skills

• Friendly and Confident (10+ years)

• Computer Skills (7 years)

• Typing (5 years)

• Effective communication skills (4 years)

• Management (3 years)

• Store Management Experience (3 years)

• Organizational Skills (4 years)

• Customer Service (4 years)

• Attention to details (4 years)

• Phone Etiquette (4 years)

• Supervising experience

• Leadership

• Fast learner (4 years)

• Microsoft Computer Knowledge (4 years)

• Ability to multitask (4 years)

• Team oriented (4 years)

• Cash register

• Retail Management

• Hospitality (4 years)

• Cash Handling (4 years)

Languages

• English - Expert

Certifications and Licenses

ServSafe

October 2019 to Present

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