Senior Technical Program Manager & Scrum Master

SHUBHAM SHRIVASTAV

Senior Technical Program Manager Scrum Master

SUMMARY

13+ years of experience in IT industry including 6+ years as Scrum Master with expertise in coaching and mentoring teams. Skilled in Agile delivery, stakeholder management, release planning, and driving high-performing teams. CONTACT

Phone: +91-823*******

Email: ***.****@*****.***

LinkedIn: linkedin.com/in/shubham-shrivastav-4a372648 SKILLS

• Prioritization

• Velocity Retrospective

• Risk Analysis

• Scrumban

• Capacity Planning

• Estimation User Stories

• SDLC Agile Agile Methodology

• Change Management

• Sprint Planning, Sprint Review

• JIRA

• Product Development

• Scrum Development

• Release Management Release Notes

EDUCATION

B.Com – Rajasthan University, Jaipur (2011)

CERTIFICATIONS

• Certified Scrum Master (CSM)

• Scrum Advance

• Six Sigma Green Belt

• AI & Agility

ACHIEVEMENTS

• Three times ramp award winner.

• Expertise in Scrum ceremonies

• Created Jira dashboards and filters from scratch. PROFESSIONAL EXPERIENCE

Senior Technical Program Manager – Freecharge

Business (Nov 2025 – Present)

Led Agile ceremonies including daily standups,

sprint planning, retrospectives, and review meetings to ensure team alignment and continuous

improvement.

Coordinated cross-functional stakeholders

(business, product, engineering, QA) to define

release scope, prioritize features, and deliver on business expectations.

Removed blockers proactively, enabling smooth

execution of sprints and maintaining high team

velocity and productivity.

Drove end-to-end program execution, from

requirement gathering to release management,

ensuring timely delivery of credit card acquisition initiatives.

Established transparent communication channels

with business partners, providing regular updates, progress tracking, and risk mitigation strategies.

Championed process improvements by analyzing

sprint metrics, identifying gaps, and implementing best practices to enhance delivery efficiency.

Mentored and guided team members, fostering a

collaborative, respectful, and growth-oriented

culture aligned with organizational goals.

Project Manager – Thrillophilia (Jun 2025 – Oct

2025)

Led Agile ceremonies (Sprint Planning, Daily Stand- ups, Reviews, Retrospectives) to foster team

alignment, transparency, and continuous

improvement across sprints.

Monitored sprint health using burn-down charts,

velocity tracking, and cumulative flow diagrams;

proactively identified bottlenecks and implemented process enhancements that improved delivery.

Owned end-to-end release management, including

schedule adherence, quality assurance coordination, and stakeholder communication—ensuring timely,

high-quality deployments across multiple product

lines.

Drove cross functional collaboration between

Product Owners, Engineering, QA, and R&D to align

feature delivery, resolve dependencies, and maintain technical coherence across platforms.

Championed Agile best practices and coached teams on backlog refinement, estimation techniques, and

Definition of Done, resulting in improved sprint

predictability and stakeholder satisfaction.

Communicated release scope and changes to

business stakeholders, including QA plans, risk

assessments, and scope adjustments—ensuring

alignment and readiness across impacted teams.

Enabled Salesforce CRM-driven lead generation

initiatives by aligning sprint goals with marketing automation and sales funnel optimization; facilitated integration of lead scoring logic, campaign tracking, and dashboard reporting to enhance visibility and

conversion metrics.

Partnered with Sales Ops and Marketing teams to

prioritize CRM enhancements, streamline lead

workflows, and ensure timely delivery of features

supporting pipeline growth.

Scrum Master – Colt Technology Services (Nov 2022

– Feb 2025)

Facilitate and optimize Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews,

retrospectives, and demos for streamlined business operations.

Ensuring efficient coordination of tasks, resource planning, and timely execution within sprint cycles.

Prepare and maintain sprint burn-down charts to

track team progress, monitor velocity, and support timely delivery of project milestones and business process improvements.

Oversee and manage release processes and sprint

timelines, ensuring smooth deployment.

Collaborate with Product Owners and stakeholders to ensure alignment of sprint goals with business

requirements.

Coordinate with technical teams to identify and

implement enhancements or configurations support

project objectives.

Communicate release schedules, updates, and scope changes clearly to stakeholders, including QA plans. Scrum Master – Infinixq India Pvt Ltd (Aug 2020 –

Oct 2022)

Being agile evangelist, work on a platform wide

transformation from traditional waterfall model to agile.

Set-up Project in JIRA and update JIRA tool for each quarter deliverables.

Collaborate with product managers and

development team to identify and resolve issues,

coordinate system requirements, and create product timelines.

In Sprint Planning ceremony, ensured that team

agrees on the definition of "Done" for every item in the Sprint Backlog and for the entire Increment.

Engaged with client in weekly status meeting, and whenever required for unplanned meeting.

Resolved impediments of team members by

constantly following up with onsite stakeholders

Created project overview document with help of QA team, which will help any new team

Business Analyst Symsafe india pvt ltd. Aug 2019 - May 2020 Senior

Root2Fruit accounting solution. May 2018 - Aug 2019 Business Analyst

Genpact india pvt ltd. Nov 2013 - May 2018 Business Analyst

Infosys. May 2012 - Nov 2013 Process Executive

Contact this candidate