Office Manager with 15+ Years Admin Leadership
Resume:
BELINDA CAMPBELL FORT MYERS, FL ***** 770-***-**** *************@*****.***
OFFICE MANAGER
Accomplished leader with 15+ years of experience ensuring smooth daily operations, overseeing administrative staff, managing budgets, arranging events, and streamlining workflows, while highlighting achievements focused on implementing new systems and saving money. Skilled at managing daily office functions, implementing procedures, managing facilities, and maintaining workflows. Dedicated to supporting leadership, managing correspondence, processing scheduling, and arranging meetings and travel accommodations. Experience ordering and managing office supplies, equipment, and resources.
Patient Scheduling Medical Coding HIPAA Compliance Account Management Staff Recruitment and Training
Healthcare Administration Medical Billing Operations Management Financial Reporting Administrative Processes
Workflow Optimization Schedule Management Accounts Receivable Staff Development Microsoft Office Suite
PROFESSIONAL EXPERIENCE
EASTSIDE RHEUMATOLOGY SNELLVILLE, GA 2022 to 2026
OFFICE COORDINATOR II
Oversee recruitment process by training and onboarding new hires. Handle performance reviews and develop patient programs. Manage appointments and verify insurance requirements effectively.
Reduced turnover by building a cohesive administrative team.
Maintained compliance with regulations and oversaw provider schedules.
UNIVERSITY OF MIAMI HEALTH SYSTEMS MIAMI, FL 2021 TO 2022
PATIENT ACCESS REPRESENTATIVE
Managed patient financial responsibility, insurance verification, check-ins, and records. Interviewed individuals and supported clinical staff in daily operations.
Received certificate for teamwork and embraced C-ICARE model.
Ensured new hires were properly trained, oversaw schedules, and admitted patients needing surgery and hospice care.
CADENZA CENTER FOR PSYCOTHERAPY AND THE ARTS HOLLYWOOD, FL 2021 to 2022
ADMINISTRATIVE ASSISTANT II
Maintained standards of staff accountability, attendance, and workload reporting. Assessed behavioral health submissions and oversaw ABA, counselor, and therapist schedules.
Ensured insurance information was correct, obtained payments from clients, and made upcoming appointments.
Guaranteed accurate inventory submissions and coordinated maintenance.
EASTSIDE RHEUMATOLOGY / GWINNETT NEPHROLOGY SNELLVILLE, GA 2020 to 2021
FRONT OFFICE INTAKE COORDINATOR
Oversaw patient check-ins, verifying insurance information, billing, and financial reporting. Process payments on current and delinquent accounts.
Boosted patient retention by five patients daily by expediting onboarding processes.
Guaranteed clinical readiness, developed affordable payment plans, and triaged patients.
Formed payment arrangements with clients on past due accounts.
CHILDREN’S MEDICINE P.C. SUWANEE, GA 2019 to 2020
PATIENT CARE COORDINATOR
Maintained HIPAA compliance when handling complaints and oversaw medical records. Oversaw scanning and retrieved patient medical records. Prepped the schedule for the doctor, nurse, nurse practitioner, and lab technicians.
Ensured new patients were properly registered, verified insurance information, and gathered payments.
Verified accuracy of financial reports and managed clinic flow daily.
FRESH START FOR THE MIND SUWANEE, GA 2018 to 2019
FRONT OFFICE ADMINISTRATOR OFFICE MANAGER
Managed patient intakes, verified insurance information, and collected payment. Assisted the psychiatrist, clinician, psychometrist, and psychologist. Complied with HIPAA rules and regulations while maintaining patient confidentiality.
Received promotion for demonstrating exceptional performance and leadership reliability.
Eliminated errors when reconciling financial reports, oversaw records, and supported staff.
BELINDA CAMPBELL FORT MYERES, FL 33916 770-***-**** *************@*****.***
DEPARTMENT OF CHILD SUPPORT SERVICES WINDER, GA 2017 to 2018
ADMINISTRATIVE SUPPORT II
Oversaw finances, managed switchboards, and arranged bond payments. Explained the application process for child support services to walk-in. Provided daily financial report to the office manager.
Protected privacy and confidentiality when processing PII for office records.
Generated and mailed Federal Income Withholding Orders.
Maintained customer confidentiality and complied with HIPAA rules and regulations.
1ST FRANKLIN FINANCIAL CORP. LAWRENCEVILLE, GA 2016 to 2017
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
Oversaw collections, loan intakes, and customer account updates. Ensured demographics were properly updated within the information management system.
Guaranteed compliance and worked to increase client satisfaction.
Established payment arrangements for aged accounts.
Adhered to customer confidentiality agreements and complied with HIPAA rules and regulations.
ADVANTAGE BEHAVIORAL HEALTH SYSTEMS 2008 to 2016
CLERK II FRONT DESK RECEPTIONIST OFFICE COORDINATOR
Tracked written prescriptions by reviewing patient charts and creating accurate medical records. Integrated information into electronic health records system and cross-checked for duplicated patients.
Partook in training sessions designed around implementing change in the workplace.
Redeveloped morale in the clinic among patients and staff members.
PROFESSIONAL DEVELOPMENT/EDUCATION
Bachelor of Science, Health Care Administration, University of Phoenix, Atlanta, GA, 2018
Associate of Arts, Health Care Administration, University of Phoenix, Atlanta, GA, 2016
Medical Billing & Coding Certificate of Completion, NHA at Burbank Adult School, Burbank, CA, 2025
Medical Billing & Coding Certificate of Completion 2nd Course, NHA at Burbank Adult School, Burbank, CA, In Progress
Medical Terminology Certificate, Des Moines University, Des Moines, IA, 2024
Certified Notary Public, March 2027
CPR BLS (Basic Life Support) Heart Saver First Aid, CPR, AED
TECHNICAL SKILLS
Phreesia Tablets Care Logic NextGen (EHR) Mitchell & McCormick (M&M) Care Cloud Athena Health Valant Suite 6.0
Azalea Health Customer Information System (CIM) Gold Track (GT) Epic
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