Freelance IT Consulting, End-users support, Contracts

Summary:

IT Consultant with **+ years of experience in enterprise support, infrastructure, and field service operations. Skilled in Tier 2/3 support, hardware, network systems, OS systems and cloud platforms including Google Workspace and Microsoft 365. Currently pursuing certifications in Cyber Security and Python development.

Work experience:

Senior IT Consultant and Field Service Specialist (freelance) at Golan Yakoby M.L.O Technical Services

April 2016- Currently

Founded and operate a self-employed IT consulting business delivering high-level technical services to clients across the business sector. Provide end-to-end support for short- and long-term contracts, specializing in infrastructure, systems support, and field service operations.

Lead and support technical projects, including team coordination, asset management, and IT procurement

Deliver Tier 2/3 technical support both onsite and remotely (Google Remote Desktop, Microsoft tools)

Support and administer Google Workspace (Gmail, Drive, Docs, Sheets, Slides) and Microsoft environments (Active Directory, SCCM, Intune, Azure AD, Office 365, SQL Server)

Design, deploy, and maintain operating system images and enterprise device configurations

Provide end-user onboarding support, including account setup, 2-step verification, and shared drive configuration

Install, maintain, repair, and upgrade IT hardware and systems, including PCs, printers, network infrastructure, POS systems, kiosks, and self-checkout units

Conduct advanced diagnostics and data recovery from defective drives and memory devices

Advise clients on new and refurbished hardware procurement, ensuring cost-effective and scalable solutions

Support specialized equipment including cash recyclers, scanners, and embedded payment systems.

Field Service Technician at BFG Enterprise Services

Aug 2024 – Nov 2025

Delivered onsite diagnostics and repair for enterprise clients (retail, healthcare, food industry)

Performed hardware maintenance for PCs, POS, and self-checkout systems

Used ServiceNow for asset tracking, parts ordering, and ticket documentation.

Team Leader at Accenture, (By S.I. Systems) for a Metrolinx/TTC/Presto Companies’ Project

Mar 2022 – Mar 2023

Led installation and security inspection teams for payment systems upgrade (Metrolinx/TTC)

Coordinated between technicians, managers, and stakeholders

Managed incidents, reporting, and team performance

Worked with SQL Server, Azure, CyberArk, ServiceNow

Major Incident Manager- Online supported State Street Bank in the USA- (Through HCL)

Oct 2021 – Feb 2022

Owned and drove incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership to remediate impact incidents within SLA.

Established strong command and control of an incident, established clear accountability/ownership and

a methodical evaluation of complex issue scenarios.

IT consultant and E-waste Project Lead at Estée Lauder Companies- (Through HCL)

Mar 2020 – Oct 2021

Directed a North America–wide e-waste recovery project, successfully located and reclaimed over 500 missing IT assets (PCs, peripherals, and electronics). Managed vendor engagement to ensure secure IT asset disposition and e-waste removal.

Managed ServiceNow tickets and supported over 2000 North American end-users with Hardware and Software issues, onsite at the production factory and remotely.

Implemented Software and OS used Microsoft cloud-based enterprise tools on a daily basis: AD, SCCM, Windows Autopilot, MDM, (Microsoft Intune), End Point Configuration, Office 365, Mac-OS and multiple apps.

Documented all activities and Incidents in ServiceNow Software.

Managed assets and refreshed MAC and windows-based Pc’s, peripherals and other products inventory.

Contacted Vendors for warranty issues (RMA).

Electro Mechanical Field Technician at Adaria, a Coca Cola & Pepsi Distributor

2019-2020

Commissioned, decommissioned and repaired coffee, beverage and snack vending machines in the GTA.

Replaced parts, tested, staged and programmed new vending machines.

Electro Mechanical Field Service Technician- Scheidt & Bachmann Canada, Inc.

Jan-2018 - Mar 2019

Repaired, troubleshooted, modified and tested S&B Fare Gates and Ticket vending machines (Presto Machines) at TTC Subway Stations, Streetcars and Go stations in the GTA.

Installed software, collected debug files, diagnosed, checked and replaced Electro Mechanical moving parts and electronic parts such as: Sensors, Beams, Motors, PLC, LMU, Computer, Cables, Motherboard, Heater, PSU, Banknote system, Coin system, Pin-pad, Touch-screen, Card reader.

IT Consultant-Great Canadian Gaming Corporation-Woodbine Casino IT Project.

Jan 2017 – May 2017

Refreshed all PC’s (Mac and windows based PC’s), and network equipment in the Casino’s offices.

Implemented images and added the new deployed computers to the domain. Connected servers and switches cables. Tested all equipment, documented and reported to Project Manager.

IT Field Technician-Uber Technologies Mapping Project-Toronto

Jun 2016 – Dec 2016

The mapping project’s main goal was to correct inaccuracies in UBER’s navigation software.

Received containers with computerized equipment. Staged the equipment, and tested it using Linux commands on Mac pc’s.

Installed Roof racks on vehicles and placed 360 panoramic cameras. Ran cables, connected fuses, and Wired power and optical cables and other accessories in vehicles.

Trained and taught vehicle drivers to use the Mapping app and collected data successfully.

International Experience:

Senior- Field Service Technician-Computerized equipment and POS Systems, Taldor IT.LTD 2014-2016

Troubleshot and repaired IT equipment includes PC’s and peripherals, POS terminals, pin pad, self-service payment and information standalones across a diverse range of enterprises, including restaurants, cinemas, retail stores, drugstores, supermarkets, hotels, and hospitals.

Performed POS project installation: Kiosks, standalone, queue management system and smart shopping carts. For a small project worked alone, for a medium-sized project -Led and mentored junior team.

Maintained Lottery and STB machines at online horse racing gambling locations.

Installed, configured and repaired POS systems, self-service kiosks, PC, QSR, printers, pin-pad, cash drawer, scales, hand scanner, and other peripherals.

Tier 3- Senior Field Service Technician-DELL

Jun 2009 – Feb 2014

Delivered Pro Support repair services for Dell Computers (Laptop and Desktop) directly at customer sites, ensuring timely and effective solutions.

Analyzed and troubleshoot system failures, demonstrated a strong aptitude for problem-solving.

Installed operating systems and replaced parts as required, maintained a high standard of technical proficiency.

Engaged in daily communication with Dell sites worldwide, fostering effective collaboration and support.

Analyst and Service Lab Technician- IBM

Jan 2006 – Jun 2009

Repaired IBM and LENOVO computers, IBM POS systems, IBM receipt printers and IBM cash drawers.

Conducted thorough initial analyses of all machines arriving at the lab, identified repair scopes and issues.

Orchestrated work assignments for a 24-member Lab Technician team, ensuring a streamlined and organized workflow.

Played a pivotal role in constructing and developing and deploying IBM & Lenovo Operating System images.

**EDUCATION / TRAINING**

2026- Automated Data Deployments with CI/CD pipelines by Coursera.

2025- Ethical Hacking Fundamentals by Learn Karts.

2024 – Certified Service Technician, 18 certifications by Ricoh USA.

2018-2020 - Canadian French Second Language Program (FSL) at Mary wards School, Toronto.

2012 - MCITP (Microsoft Certified IT Professional), at John Bryce College.

2009-2013 - Dell Computers - 68 Dell Expert Certifications.

2005 - Certified Computer and Network Technician (SAN College).

2004 - Team Management and Professional Customer Service (Honors certification by Adam M. Institute).

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