Hospitality Guest Services Leader with a Smile

Tashy Cherotich

Surprise, AZ ***********@*****.*** 614-***-****

Professional Summary

Energetic and guest-focused hospitality professional with strong experience delivering exceptional customer service in fast-paced environments. Skilled at building rapport with guests, multitasking under pressure, and ensuring smooth operations during busy shifts. Known for maintaining a positive attitude, resolving guest concerns quickly, and supporting team success. Passionate about creating memorable dining experiences and contributing to a high-quality restaurant environment. Work Experience

Lead Guest Service Associate – Towne Park, Columbus, OH (May 2024 – Present)

• Deliver high-level guest service in a fast-paced hospitality environment.

• Coordinate valet operations to ensure efficient service for guests and restaurant patrons.

• Address guest concerns quickly and professionally to maintain excellent satisfaction.

• Train and mentor new team members on customer service standards and procedures.

• Manage cash transactions and maintain accurate shift reconciliation.

• Communicate effectively with team members and management to ensure smooth service flow. Assistant Store Manager – Little Caesars Pizza, Columbus, OH (Feb 2017 – May 2020)

• Supervised daily restaurant operations, ensuring fast and friendly service during high-volume periods.

• Trained staff on customer service, food safety, and operational procedures.

• Handled customer concerns and resolved issues to maintain positive guest experiences.

• Managed cash handling, inventory, and shift operations.

• Motivated team members to meet performance goals and maintain efficient service. Customer Service Representative – JCPenney (May 2019 – May 2021)

• Assisted customers with purchases, product recommendations, and issue resolution.

• Maintained a friendly and professional environment while serving high customer traffic.

• Collaborated with team members to improve customer satisfaction and meet sales goals.

• Handled transactions and maintained accurate customer records. Daycare Assistant Teacher – Children’s Creative Center (Sep 2023 – Apr 2024)

• Maintained a positive and welcoming environment while managing multiple responsibilities simultaneously.

• Communicated effectively with parents and team members to ensure smooth daily operations.

• Demonstrated patience, strong communication skills, and problem-solving in fast-paced situations. Skills

• Guest Service & Hospitality

• Fast-Paced Multitasking

• Team Collaboration

• Conflict Resolution

• Cash Handling & POS Systems

• Customer Engagement

• Problem Solving

• Leadership & Training

• Communication Skills

Certifications

• CPR Certified

• Certified Nursing Assistant (CNA)

• Life & Health Insurance License

• Driver’s License

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