NOC Engineer with Rapid Adaptability

Roy J. Orona Jr.

NOC ENGINEER

Monrovia, CA 626-***-**** ***********@*****.***

Objective

Knowledgeable Support Engineer/Technician with several years’ experience monitoring and resolving technical issues for many global organizations with a workhorse ability to handle long workdays with many issues. My priority is client satisfaction and with my service to them. I have built meaningful relationships to last a lifetime with past customers. I have attended the AWS Cloud Computing Course and now I have my Certification (as of 10-2-2021). Please keep in mind potential employers, I may not have the experience in certain applications but have experience in similar applications and workflows. I am a quick learner and thrive in challenging rolls.

Seeking remote, hybrid, or in person work. Looking to advance my knowledge, skills, and opportunities in the NOC Engineering fields. Open to relocation.

Experience

SmithMicro Nov. 2022 – Oct. 2025 NOC ENGINEER for the United States and European Cell Industry Networks while doing it in a Remote connection role in Southern Califonia.

Monitor all workflows for cell industry networks.

Onboarding/Offboarding new employee accounts or no longer employed accounts.

Address newly opened tickets on customer networks (AT&T, Verizon, T-Mobile, Boost, Dish, Orange Spain, WindTree).

Answer questions from co-workers and upper management on troubleshooting workflow issues.

Work with other members in Teams/Slack and Skype applications to notify of progress and/or resolutions and possible needed guidance from other higher engineers.

Have daily meetings with upper management on any new workflows for cell phone network services.

Work with Microsoft Teams Application to communicate with others in the office.

Troubleshoot cell services connection issues.

restart services, servers and/or application to restore services.

Experience with Azure Active Directory

Create SOP’s for the not so usual issues in the workflow to resolve current problems.

Create CAR’s to show what was done to resolve issues to upper management and customer.

Onboarding/Offboarding new employees accounts or no longer employe accounts.

Collabera/Accenture/State of California Covid-19 tracing Feb. 2021 – Feb. 2022 Contact Tracing Supervisor for State logistics and training for Covid 19 (Contract Job) while doing this in a Remote role in a different location

Track state employees that need training or need continued training for every county in the state of California.

Track 20,000 plus state employees to go through beginning/Advanced or Supervisor training on how to handle Covid-19 situations.

Answer questions from State employees on training and certain scenario and/or troubleshooting workflow issues.

Work with other members in Teams application to notify of progress and/or resolutions and possible needed guidance from other engineers.

Schedule Zoom training times for various courses.

Keep records on 20,000 plus state employees on what training and access they possess in the databases.

Keep track of 20,000 plus employees that missed any trainings and get them rescheduled.

Take attendance daily on each person’s training and course/courses taken.

Have daily meetings with upper management on any new workflows for the Covid-19 task force.

Monitor for streaming issues with daily Zoom meetings.

Adjust database records on state employee contact info or role changes and progress in training.

Work with Microsoft Teams Application to communicate with others in the office and state employees throughout California.

Collabera/ AT&T/ PRESIDENTIAL ELECTION Oct. 2020 – Nov. 2020 Noc Engineer, Presidential Election for the State California voting sites (Contract Job) while doing this in a Remote role in a different location

Monitor 822 California voting sites for network issues (terrestrial, cellular and Bluetooth).

Configure or reconfigure CradlePoint routers to suit unique Voter polling sites all over California.

Work with Field Engineers to help with initial installation.

Use Bash editor techniques in Linux OS systems as needed to tweak/adjust certain configurations

Take calls for helpdesk support from onsite workers and troubleshoot all network, servers, printer and/or application issues.

Monitor PollPads at California sites for accurate Bluetooth syncing for voting results up to the minute.

Work with Tier 3 support to resolve extreme issues with networks that we piggyback from.

Train/Support/Answer all team members’ questions and help with issues that they themselves cannot fix.

Hold group meetings on how to handle certain issues.

Replace any defective hardware

Guide onsite tech on how to install/test a UPS if not known how to.

Report to management on current issues and/or of site install completion

ROBERT HALF/ AT&T/ LA PRIMARY ELECTION Feb. 2020 – Mar. 2020 Setup Engineer for Voting Computers at many Southern California/Los Angeles County Sites Contract.

Create/Plan setup arrangements at multiple sites in Los Angeles County with all having different floor configurations

Build voting booths to hold voting computer systems.

Install Computer systems and external Hard Drives, Keyboards and Printers.

Run wiring and Data/Network/Power Cables from each system to a main switch or power supply.

Configure necessary Hardware and/or Applications to connect to the wireless routers.

Work with Robert Half Helpdesk to troubleshoot application issues

Work with AT&T Network Helpdesk for any Network connection issues

Replace any faulty equipment/wiring (including network cables and routers)

DELUXE ENTERTAINMENT SERVICES GROUP NOC Service support Engineer NOV. 2011 – AUG. 2019 while doing this in a Remote role in a different location

Handling a startup company in a Global streaming business with a customer call center that handles small to large issues with network, hardware to software applications and possible needed training for new individuals.

Root Administrator for all Linux Servers.

Work with global customers in India, Europe, Taiwan, South America, Middle East for guidance and/or troubleshooting issues with application, Server or network.

Support/Manage multiple video streaming providers in a global market verbally, manually with a Remote Desktop connection.

Support/Manage thousands of video assets for 20+ streaming providers per month.

Support many customers daily for small to big issues or give guidance if there are no issues and in the event the issue is beyond myself, I get the proper upper support tiers involved.

Upper management has given me full reign on methods used to fix applications/servers and the responsibility to escalate when necessary.

Work with customers and 3rd party vendors (Arris/Ericsson, ESPN, Showtime, In Demand, Comcast, Spectrum, AT&T and many others) on troubleshooting CDN issues on transfer of packages and/or single assets.

Resolve problem assets that do not ingest from content providers/distributors and explain error reasons to the appropriate customer representatives.

Create/update/resolve and configure (as an admin) Jira and Zendesk tickets on current issues and/or resolutions while making sure customers are aware of status and configuration changes.

Enter new and/or upgraded rights into Active Directory.

Perform hardware repairs, when necessary, on workstations and servers (HE/SHE).

Work with Hardware vendors to submit RMA for faulty and follow up until resolved (HP, Dell, Toshiba).

Built many business relationships with customers and vendors to personal/friendly relationships and a point of contact if issues are not being addressed.

Resend all video content in a halted/failed state within the normal workflow.

When issues cannot be resolved in usual manners in the NOC with processing and/or delivery of content, I create a new delivery of all necessary assets (metadata, movie/preview mpeg and box art) if it is not a network issue.

Answer calls and/or emails for pending or new issues.

Track computer Hardware inventory and scheduling for repair work onsite and offsite.

Worked on a rotating on-call schedule for after hours and weekend service support.

Act as interim department manager when needed.

Occasionally write SOPs for others to handle first time seen problems and retrievable from a place on the network.

Occasionally write Root Cause Analysis (RCA) and Corrective Action Report (CAR) for any customers or higher up management as needed.

Past Work Experiences

Auto Mechanic – Jim Youngs Foothill Brake – Monrovia California

Maintenance Mechanic – Packaging Corporation of America (PCA) – Los Angeles California

Lead of Paint Department - Home Depot – Monrovia California

Lead of Paint Department – Homebase – El Monte California

Computer Hardware Sales – Max Group Corporation Distributorship – City of Industry California

Computer System Sales/Manager – MEC Microsystems – North Hollywood California

Computer Workstation/Server builder – Radical System Solutions – Anaheim California

Windows/Unix/Linux Software Support Technician – Radical System Solutions – Anaheim California

Handyman Home Repair Services (OWNER) – The Eye Opener – Monrovia California

Education

Cognixia

AWS Cloud Computing Certification (10-2021)

Cal State Fullerton (2001-2002)

Completed extended education for computer courses in Unix/Linux

Learning Tree

Completed beginning Oracle 8i, Unix and Linux

New Horizons for CompTIA Studies -

CompTIA Network+ certification and CompTia A+ certification

Duarte High School (1987)

Skills & abilities

Unix (SCO) (User/Admin)

17 years’ experience in Linux RedHat 5/6/Gento/Ubuntu (User/Admin)

Network experience with hardware (Cisco, Ericsson, CradlePoint) equipment.

19 years’ experience in Windows (OS) and MS Office

Java

Jira and Zendesk (user/Admin) ticketing software

AWS environment monitoring

Ping

Telnet

Trace route

Experience with incident response processes

Slack and Teams

DevOps and continuous integration/continuous deployment (CI/CD) principles

Able to handle multiple issues concurrently

Very good at decision making with minimal supervision

Communicates well with others

Able and willing to learn new technologies

Able to problem solve most issues without help

Windows 2012 server slight knowledge but willing to learn more

Excellent watching/monitoring workflows and applications

I have worked for many companies and handled many new tasks, workflows and technologies

Contact this candidate