Dedicated Criminal Justice Professional with Case Management
Resume:
Natalee Shelton
**** ****** ****** *****, *** ***, Garland, TX 75043
Phone: 318-***-**** Email: ****************@*****.*** PROFESSIONAL SUMMARY
Dedicated and detail-oriented professional with a strong background in criminal justice and customer service. Proven ability to manage complex caseloads, conduct investigative research, and provide comprehensive support in crisis intervention and case management. Skilled in policy analysis, communication, and collaborative team work with a focus on delivering exceptional service and ensuring client safety.
EDUCATION
Louisiana State University, Shreveport, LA
Bachelor of Science in Criminal Justice – May 2021 Bossier Parish Community College, Bossier City, LA Associate of Applied Science in Criminal Justice – May 2020 Technical Diploma in Criminal Justice – May 2020
Career Technical Certificates – December 2023
● Help Desk
● Computer Repair
PROFESSIONAL EXPERIENCE
Permanency Case Manager
Empower September 2024 – Present
● Manage a caseload of child and family placements, ensuring safety, resource availability, and permanency planning.
● Conduct assessments to identify family strengths, needs, and placement options.
● Facilitate reunifications and provide ongoing support services to families until the case is closed by the court.
● Coordinate with kinship caregivers and agencies to ensure stable and nurturing environments for children in care.
Surveillance Investigator
Allied Universal Investigations and Compliance July 2024 – August 2024
● Conducted independent investigations on insurance claims, covering workers' compensation, liability, property, and disability.
● Utilized covert surveillance techniques and equipment to gather critical information for case analysis.
● Documented and reported observations with clear, concise, and accurate findings. Medicaid Analyst
Louisiana Health Department March 2022 – July 2024
● Applied extensive knowledge of Medicaid policies to process eligibility determinations for applicants.
● Provided eligibility assistance through multiple channels (phone, email, in-person) to ensure timely and accurate responses.
● Maintained up-to-date knowledge of changing policies to ensure compliance and accuracy in service delivery.
Substitute Teacher
Caddo Parish School Board September 2021 – March 2022
● Delivered lesson plans and ensured classroom continuity in the absence of the regular teacher.
● Assessed student progress and provided feedback on assignments and exams. Intern
Caddo Parish District Attorney’s Office June 2021 – August 2021
● Supported the criminal department with filing records, preparing court documents, and organizing office materials for case management.
Customer Service Representative
Pizza Hut November 2020 – June 2021
● Managed customer orders, answered inquiries, and processed payments efficiently.
● Maintained a positive and professional demeanor in a fast-paced environment. Bartender
Daiquiri Express May 2020 – November 2020
● Prepared and served beverages, ensuring a high level of customer satisfaction and timely service.
● Managed cash register and performed various customer service duties. Crisis Intervention Specialist
Unconditional Care Behavioral Center July 2019 – March 2020
● Provided crisis intervention services and conducted safety assessments under supervision.
● Regularly communicated clients' status, including changes in mood, functioning, and safety issues.
Clicklist Associate
Kroger November 2018 – June 2019
● Assisted with fulfilling online grocery orders and delivering items to customers.
● Offered customer support by answering inquiries and ensuring smooth delivery of orders.
Cashier/Hostess
Eldorado Resort Casino July 2018 – October 2018
● Provided front-line customer service, including answering questions, processing payments, and ensuring a positive customer experience. Student Worker
Southern University May 2018 – July 2018
● Supported the event management team by coordinating logistics for the Annual Foundation Gentlemen Cooking Classic.
● Performed administrative tasks, such as filing, copying, and mailing correspondence. Direct Service Worker
Holy Angels Residential Facility July 2017 – March 2018
● Assisted residents with developmental disabilities in learning life skills and performing daily tasks.
Near Peer Counselor
Philadelphia Center November 2016 – May 2017
● Provided counseling to adolescent girls, facilitating educational sessions on healthy life choices and decision-making.
Student Worker
Desoto Parish Clerk of Court May 2015 – August 2015
● Assisted with legal research, preparing court records, and maintaining document organization for the civil and criminal departments. SKILLS
● Microsoft Office Suite (Word, Excel, PowerPoint)
● Strong written and verbal communication
● Case management & client relations
● Crisis intervention and problem-solving
● Research & documentation
● Multitasking and time management
REFERENCES
Available upon request.
Contact this candidate