Experienced Remote Scheduler Seeking Remote Role
Resume:
****.******@*****.***
Brookfield, WI 53045
Skills
EPIC/Cerner
MS Office Suite
Medical Terminology
Advanced Excel
Insurance verification
Billing/coding
Prior authorization
HIPAA
Scheduling
Registration
Order entry
Referral entry
Patient care
BA:
Journalism, Advertising / English Minor
University of Wisconsin - Eau Claire
Eau Claire, WI
Lara Smoody
Summary
Highly organized and efficient Patient Access Scheduler with comprehensive experience in coordinating patient appointments, medical procedures, tests, and imaging. Possess strong knowledge of medical terminology, insurance verification processes, and electronic health records management. Demonstrated skills in multitasking under pressure while maintaining high standards of accuracy and efficiency. Proven ability to positively impact patient satisfaction through excellent communication and empathetic customer service.
Experience
Optum Insight - Patient Access Associate Coordinator
01/2020 - Current
Outpatient Scheduling/Registration via inbound/outbound calls in high volume Central Scheduling Call Center for Cardiology, Imaging, Pre-Registration, and Neuroscience modalities
Call direction, referral/order creation, triage, EPIC messaging
Insurance verification, prior authorization and billing facilitation
Outbound work queue assignments
EPIC and soft-phone remote utilization
Supporting ProHealth Care
ProHealth Care Waukesha Memorial Hospital - Patient Access, Admitting & Registration
01/2015 - 01/2020
Hospital Inpatient/Outpatient Registration
Laboratory and Outpatient order entry
Insurance verification and EPIC patient record management
Outbound work queue assignments
EPIC utilization
Aurora Medical Center Summit - Patient Access/Patient Service Representative
01/2013 - 01/2015
Patient access Registration in Emergency Department (Level II Trauma Center) and Inpatient Registration bedside
Patient Services Representative and Clinic Scheduler in 8-10 provider Family Practice Clinic
Additionally trained in hospital Radiology/Imaging
EPIC utilization
Children's Hospital of Wisconsin - Health Unit Coordinator, NICU/NPCU
09/2012 - 12/2012
Completed three-month orientation as HUC/Unit Secretary in 43-bed NICU (Neonatal Intensive Care Unit), and 24-bed NPCU (Neonatal Progressive Acute Care unit).
Provided assistance during EPIC go live transition
EPIC utilization
Standard Process Inc. - Coordinator of Scientific Communications, Department of Research & Development
09/2008 - 01/2009
Zywave Inc. - Communications Writer, Creative Services
01/2006 - 01/2007
Blue Cross Blue Shield of Wisconsin - Communications Writer, ISG Marketing & Product Development
01/2004 - 01/2006
West Allis Memorial Hospital - Secretary Level II, Infection Control
01/2002 - 01/2004
Front office reception
Daily analysis/reporting of department data
Creation of department memos, meeting minutes, public health reports, educational materials and department/hospital-wide policy/procedures documents for internal/regional distribution
Cerner Utilization
Hometown Publications - Staff Writer, Features
09/2000 - 01/2002
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