Experienced Customer Service & Administrative Specialist
Resume:
Esther Nseka
Louisville,KY
***********@*****.***
EXPERIENCE
Beecher Terrace leasing Agent
April 2025- present
● Leasing execution
● Recertification
● Filling documents
● Doing apartment tour
● Marketing rental Units
● Credit checking
● Tenant screening
Optum Rx/ United healthcare pharmacy Clerck
April 2024- April 2025
● Indexing clients information
● Verifying status of insurance
● Entering information on company software
● verifying customer’s identity
Kydrynl/Elevance Health operator
April 2023-April 2024
● loading tapes into a server
● recalling tapes and sending out tapes
● insert entries in company portal
Zwicker and Associates support, customer service, Call center (Remote) january 2022- April 2023
● taking payments and banking info
● answering inbound calls collecting debts
● assisting customers with their questions
● transferring calls to right department
● Handling documents and payments
● Handling mail
Maersk : customer service representative, Call Center (Remote) July 2021-January 2022
● Answering inbound calls about different makeup, beauty brands
● concerted all data entry into computer
● Place customer’s orders on website
● Processing returns, refunds
● Answering questions about brands
iDEMIA,— Enrollment Agent
October 2019- July 2021
● Help passengers check in their suitcases
● Help passengers with their bookings
● Assist passengers find their gates
Fenty beauty,— Customer service representative
October 2017- October 2019
● Provided excellent customer service.
● Basic custodial functions and ensured everything was within FDA standards.
● Helped customer place orders
● Process returns and refunds
● Assist customers with questions and help track orders
● Provided information on different products and services. EDUCATION
Gateway community college
Business Management
Aug 2021 – present
Waterloo West High School
High School Diploma
Aug 2015 - May 2019
LANGUAGES
English-Fluent
French-Fluent
Lingala-Fluent
Spanish-proficient
Certificates
Bookkeeping
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