Procurement Analyst and SAP Specialist Resume

Patricia Saravia, South Plainfield, NJ *****, 908-***-****, ***********@*****.***

Procurement Analyst with experienced providing end user support for Pharmaceutical and Telecommunications industries. Experienced in SAP ECC 6.0 and SAP Ariba and Guided Buying. With a strong analytical and problem-solving skills. Effectively able to manage end to end process.

Education:

Brookdale Community College Certificate of completion in Judicial and Medical Spanish Interpreting/Translation

Middlesex County College associate in business

Haleon (GlaxoSmithKline) P2P Specialist- Sodexo – July 2016 to Present

-Provide SAP, SAP Ariba, Guided Buying and SAP Fiori support for internal users and external vendors.

-Create Purchase Requisition for R&D, Clinical and Facilities for services and goods.

-Work with stakeholders to ensure their Purchase Requisitions are approve on a timely manner.

-Work with stakeholders and vendors to ensure invoices are approved on timely manner for payment.

-Point of contact and escalation for Purchase Order sand invoices issues.

-Point of contact and escalation for vendor creation and maintenance issue.

-Point of contact for one time vendor payment, manual payment urgent payment.

-Point of contact for Puerto Rico facilities.

-Train of new team members with business process and creation of Purchase Orders for Services,

-Liaise with accounts payable department and Finance dept. for the end users to resolve Finance issues.

-Assist End users identifying company codes, cost centers, and G/L accounts to process invoices.

-Categorize possible delays for vendor payments and escalate them as needed.

-Assist End Users with Vendor Master Record changes, Commodity Codes, New Master Vendor Record setup and research for potential duplicates.

- Create monthly and quarterly Invoices and PO report for facilities.

British Telecommunications of Americas: Senior Account Administrator for MARS, Deutsche Bank and Novartis – August 2008 to December 2014

-Produced weekly reporting via BMC Remedy for Deutsche Bank account by organizing data, collect, weekly distributed to appropriate parties.

-Executed SLA reporting on a monthly basis by analyzing raw data with site analysts for potential misses, clean and modify report and distribute it to appropriate parties.

-Produced and delivered weekly reports to Senior Staff regarding KPI’s and service level performance for the team and third party vendors.

-Validated and implemented all pre-approved telephone and Voicemail software changes via Avaya Communication for an individual or large project moves work requests –obtain end user acceptance and perform quality closure – within the SLA timeframes as part of the Service Desk ITIL process.

-Reviewed all upcoming changes and review with PM the CI’s involved implementation teams.

-Followed up with appropriate team to complete post implementation reviews.

-Coordinate and supervise end-to-end creation and management of change record.

-Trained new on site analysts as needed.

-Generated reports to monitor and maintain SLA’s.

-Created, followed and tracked requisitions in Ariba for Telecommunication Devices.

-Followed and tracked purchase orders invoices and payments.

-Provided problem resolution on invoice discrepancy issues.

British Telecommunications of Americas: Senior Service Delivery Administrator for Bristol Myers Squibb account- April 2006 to July 2008

-Processed all inbound Voice work requests regionally and/or globally as defined by the contracts: Asia Pacific, Latin America, Europe and Middle East for Bristol Myers Squibb sites.

-Appointed as first point of contact for all Puerto Rico sites and Operations centers within Asia Pac/Europe/Middle East and Latin America during the roll out transition as part of the ITIL process.

-Administered all telephone and Voicemail software changes and coordinate all hardware changes related to individual and large project moves work requests – validate and assign, implement, obtain end user acceptance and perform quality closure – within the SLA timeframes.

-Provided Tier I troubleshooting for voice, data, products and services.

-Liaised between end users and third party vendors to perform all hardware telephone equipment changes and individual cabling in fulfillment of all associated work requests.

-Supported the voice implementation team with the installation and maintenance of specialized Voice applications as well as the upgrade or installation of new telephone and voicemail systems.

-Received handoff for ongoing support and maintenance and ensure that all required documentation is provided prior to acceptance into service.

-Maintained Voice procedures documentation to ensure process adherence.

-Maintained database inventory of telephone numbers, site locations and cost center details for call detail reporting or telephone call accounting as defined by contract.

-Interpreted for all Latin America end users upon request.

-Translated and Assisted in proofreading technical materials.

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