Senior Living Administrator & QMAP Specialist

Marcella Reyes

Denver, Colorado 720-***-**** ********.*********@*****.***

Professional Summary

Highly experienced and compassionate Assisted Living Administrator, QMAP, and caregiver with over 19 years of experience in senior and memory care. Proven leader in operations management, regulatory compliance, and team development. Demonstrated success in improving care quality, reducing medication errors, and strengthening family satisfaction through resident-centered care. Core Competencies

Medication Administration (QMAP) • Memory Care & Dementia • Care Planning • MAR Documentation

• Colorado Regulations • Staff Leadership • Family Communication • Incident Investigation • ECP System

Professional Experience

Golden Orchard Assisted Living – Administrator

1 Managed daily operations ensuring full compliance with Colorado regulations 2 Supervised and trained staff, improving team performance and consistency of care 3 Strengthened family communication, increasing satisfaction and trust 4 Oversaw medication systems and audits, reducing medication errors 5 Led care planning and assessments to improve resident outcomes The Gardens at St. Elizabeth – QMAP / Clerk

1 Administered medications in full compliance with Colorado QMAP regulations and facility protocols 2 Maintained accurate MAR documentation, ensuring timely and precise medication charting 3 Coordinated physician appointments and communicated changes in resident condition 4 Collaborated with physicians, pharmacy, and nursing staff to support continuity of care 5 Ordered medications and ensured availability without interruption in treatment 6 Organized medication systems and performed medication cart audits for compliance 7 Assisted with documentation, record management, and audit preparation 8 Reported and documented changes in resident condition 9 Supported incident documentation and follow-up processes Dayspring Villa – QMAP

1 Administered medications and monitored resident health status 2 Documented care in compliance with state regulations 3 Reported changes in condition promptly for timely intervention 4 Supported residents with daily living activities and engagement Education

Bachelor’s Degree in Psychology (Licenciatura en Psicología – Mexico)

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