Certified Nursing Assistant & Administrative Professional
Resume:
Marlo Thomas
Certified Nursing Assistant with strong healthcare, scheduling, and
customer service experience. Skilled in patient care, insurance verification, and administrative support with a focus on compassion, accuracy, and efficiency.
Houston Tx
**************@*****.***
EXPERIENCE
Harmony Care Nursing Home —Scheduler &
Administrative Assistant January 2019- PRESENT
● Scheduled patients and staff, maintained accurate records, and assisted with insurance verification.
● Supported daily operations and communication
between departments to ensure quality patient care. The Avenue Assisted Living —Certified Nursing Assistant
(CNA) March 2014- January 2019
● Provided compassionate care, monitored residents, and assisted with daily living activities.
● Documented care accurately and ensured resident
comfort and safety.
AT&T Call Center — Customer Service Representative October 2001- December 2013
● Managed high call volumes, resolved issues, and
maintained excellent customer satisfaction.
Fedex — Customer Service Representative January 1996- December 2000
● Assisted customers with tracking, payments, and
problem resolution in a fast-paced environment.
SKILLS
•Patient Scheduling &
Registration
•Administrative Support
•Insurance & Eligibility
Verification
•Payment Posting &
Billing Assistance
•Customer Service &
Communication
•Medical Documentation
& Accuracy
•CPR & First Aid Certified
Certified CNA
EDUCATION
Jack Yates HS,
Houston TX —
High School
Diploma
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