Medical Office & Lab Support Specialist

april hardwick

Kaufman, TX ***** +1-214-***-**** *****.************@*****.***

Professional Summary

Attentive laboratory/Medical Assistant with 7 years of experience in performing administrative/clinical tasks in various healthcare environments including laboratories. Looking to apply my background in a customer liaison/customer service/administrative role. My experience and ability to thrive in different aspects will allow me to immediately contribute toward the welfare of your company and clients.

Work Experience

Dispatcher/Customer Service

MCL HEALTH MANAGEMENT Mesquite, TX

November 2024 to August 2025

• Provide first tier customer service to our clients including responding to client inquiries regarding results and dispatch status of phlebotomists

• Maintain and adjust phlebotomist schedules as needed due to STAT calls, call outs, vacation requests, etc. • Process recollections and dispatch phlebotomist to perform redraws

• Inventory supplies and place orders

• Answer telephones, screen calls, take messages and relay information as needed

• Act as liaison with clients and phlebotomists

• Maintain daily records and logs as required

• Performs other duties as assigned

Lab Assistant

Zoetis Irving, TX

February 2023 to October 2025

• Perform material handling duties by supplying workstations with packaged samples to process, racks and bins to hold processed samples, removal of empty racks and bins, and stocking of other supplies necessary for the accessioning of samples

• Removes specimens from transport bags and splits as needed for multiple testing

• Records information about specimens

• Racks and bundles prepared samples for delivery to each testing department

• May be responsible for various support activities, including maintaining supply inventory, record-keeping, or shipping and receiving.

• Documents specimen quality issues and take appropriate action to ensure proper handling and disposition of all test requests accept/reject specimens based on laboratory standard policies and procedures

• weekly maintenance as well as calibrations.

Specimen Processor

Quest Diagnostics Lewisville, TX

October 2019 to July 2023

• Accessioned multiple specimen types including, fecal, urine, blood, various swabs, nails, PGX/CGX swabs. • Inspected, organized, and accessioned samples for testing Pathology/microbiology/chemistry • COVID aliquot/processing/preparing CMA

Advantage Healthcare Dallas, TX

September 2015 to July 2019

Travelling CMA; Dr Jose Fuentes MD

• Record, manage, and update patient information and medical histories in accordance with HIPAA regulations • Perform venipunctures and injections more than 15 times a day

• Prep patients for exams and medical procedures

• Oversee the distribution of patient medication to a wing of 35 hospital beds

• Clean and sanitize tools and equipment daily

• Administer throat cultures and urinalyses

• Communicated and liaised with patients and visitors

• Provided administrative support to an office of 5 physicians and 3 nurses

• Performed scheduling and rescheduling duties for more than 250 patients a week • Dressed wounds and administered medication according to the specifications of physicians • Maintained calendars for 3 full-time physicians

• Ensured cleanliness and order of triage facilities in compliance with OSHA regulations Education

Medical Assisting (Certificate)

Remington College-Dallas Campus Dallas, TX

April 2013 to March 2014

High School Diploma

Crandall Highschool

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