Contracts and Pricing Specialist with SAP/CRM Expertise

Janice Atkinson *************@*****.*** • 919-***-****

Objective: To obtain a part-time job for supplemental income

Experience

bioMerieux - Durham, NC

Contracts Specialist Jun 2018 – Apr 2022

Receive paperwork and qualify pricing for equipment order for the VA and McKesson accounts

Place order in various levels of SAP for the warehouse to ship when required

Load equipment information into CRM for visibility

Update CRM with shipping and install dates

Responsible for invoicing customer after equipment has been installed

Load reagent pricing into SAP for customer to order when needed

Responsible for investigating the pricing errors disputed by customers

End-of-month, end-of-quarter and end-of-year clean-up

Responsible for creating equipment buy-outs for customers

Nov 2015 – Jun 2018

Sales Pricing Coordinator

Entered customer pricing into SAP from signed agreements

Updated CRM/Saleforce with information from that customer’s signed agreement

Investigated customer pricing disputes from disputes reports and issue credits to customers if applicable

Reviewed the price negotiation report for an order was blocked from invoicing and releasing that block

Notified sales representatives of monthly expiring accounts in their regions

Extended prices on expired accounts, by giving increases per signed customer agreement or letting accounts go to alternate pricing

Updated CRM and notify Contract Specialists when orders have shipped and/or installed

Contract Specialist Jun 2015 to Nov 2015

Verified sales quotes for accuracy

Verified all paperwork received before booking orders

Booked orders by entering information in IMPACT

Loaded information on booked orders into CRM360

Bell and Howell - Durham, NC May 2005-Jun 2015

Contract Administrator

Responsible for customer contract purchases via SAP, delivery dates, payment terms and pricing/invoicing.

Reviewed contracts for deviation of standard terms and language per standard Legal template

Communicate and seek approvals with Legal regarding contract deviations

Keep abreast of delivery deadlines for customer purchases to insure deposits are paid before shipment

Verified and set up accounts for new customers in SAP for shipping and billing purposes

Placed orders in SAP based on customer purchases and schedule estimated delivery dates for the factory per customer requests

Provided guidance and explanations of shipping blocks per company guidelines with manufacturing and finance

Invoiced customer via SAP or purchases and shipping and handling charges

Responsible for knowing and understanding the terms of Government purchase orders and its requirements

Maintained good customer service with leasing companies by understanding their requirements and terms regarding funding for customers’ purchases

Siemens Medical Solutions, Inc. - Cary, NC Dec 2001-May 2005

Contract Administrator

Responsible for the data entry of contracts into SAP averaging approximately $25 Million per year

Responsible for the billing of service contracts per payment terms

Scheduled preventative maintenance times for servicing customer's equipment

Researched customer's billing or contract issues resulting in customer satisfaction

Exercised professional customer service to vendors and internal customers

Invoicing and customer support with internal and external customers

Senior Service Coordinator

Processed engineer’s electronic field service reports on repairs made to equipment

Obtained purchase orders from customer to process their time and material invoices

Investigated unprocessed service reports, corrected the problem and processed them if possible

Professional customer service to both internal and external customers

Ensured engineer’s unused parts were listed in inventory after being returned

GlaxoSmithKline (Staffing Alliance) - Research Triangle Park, NC Sep 2001-Dec 2001

Administrative Assistant

Managed doctors scheduling calendars and scheduled meetings with internal customers

Arranged conference calls, video conferences and set up equipment

Made both international and domestic travel arrangements

Receptionist duties and typing using a Dictaphone

Handled travel reimbursement by deadline date

Spectrasite Communications - Cary, NC Dec1999 - Sep 2001

Relocation Coordinator

Investigated reports of unauthorized equipment on towers

Investigate and verify equipment ownership, tracked rental arrangements of tower usage

Requested legal contracts from contract department for new customers

Education

Walden University Online, Baltimore MD – Masters in Forensic Psychology – July 2014

Campbell University, Buies Creek, NC – Bachelor’s in Applied Science, Min. Criminal Justice May 2009

Relevant Skills

Salesforce.com – Oracle – SAP – MSOffice Suite – Customer Service – Accounting – Vendor management – Administrative support – CRM – IMPACT – Excellent written and verbal communication

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