Administrative & Data Support Specialist with 27 Years Experience

Michelle Avant

**** ****** ** **********, ******* 46168 • 317-***-**** • ********@**.***

Objective

I am dedicated and focused. I excel at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. I combine 27 years of experience in customer service, accounting, and data support. Through my years of working, I have developed strong problem-solving and analytical skills. I am a very detail-oriented person who learns quickly in a fast-paced environment. I utilized time management skills to enable me to stay focused on organization and prioritization, and I know I will be a valuable asset to your company.

E x p e r i ence

Gannett Data Support 8/2016-9/2024

Processed Home Delivery & Single Copy Contracts

Handle & Maintain our Home Delivery & Single Copy Database Processed & Collected Circulation Numbers to be printed at our Printing Facility Handled troubleshooting calls and email database for Customer Service, Single Copy, and our VP of Midwest Responsible for providing detailed information to our Auditors at Gannett Gannett National Shared Service Center 2/2011 – 8/2016 Cash Accounting Clerk

Work with credit and billing departments to resolve customer disputes/queries. Maintain relations with outside vendors, including but not limited to banking contacts, Credit card software companies, lockbox payments

Address all customer queries on a timely basis

Handles cash application

Refunds

Assisted with troubleshooting system issues

Lockbox interfaces

Daily Cash Deposits for Gannett Subsidiaries

Research ABC audit trails applied by the Cash Department Research misapplied Payments

Answer and retrieve messages from 800 telephone lines Research unidentified cash, NSF checks

Work closely with management and staff to develop more efficient data processing methods, automating manual processes whenever possible.

Assist with cash account reconciliations for General Ledger Track and resolve credit card charge disputes

Gannett National Shared Service Center 8/2008 – 2/2011 Vendor Maintenance/Customer Service

Set up vendors correctly and help maintain the vendor database Provide quality payables customers to all Gannett business units, vendors, and customers Utilize Lawson and Basware to perform accurate vendor maintenance and invoice routing promptly/ Review Scan One Online Document Center (ODC) to resolve exception issues on Site numbers or billing addresses. Audit YA135s

Create and maintain Service Now tickets per department standards for appropriate resolution. Provide accurate responses and quality customer service while maintaining strong relationships with vendors, customers, and sites.

Answer and retrieve messages from 800 telephone lines Assisted in the processing and preparation of yearly 1099s, including vendor clean-up and working to obtain missing tax ID information.

Perform other duties as required, including special projects.

(Gannett) Indianapolis Star 8/2003 – 8/2008

Senior Accounting Associate

Handled the Lockbox process for Muncie, Richmond, Lafayette, and all of Indianapolis Star Newspapers Credit Card Declines

NSF checks

Refunds

Handled EMB (Equal Monthly Billing) maintenance & balancing for banking and credit cards Unapplied cashed

Customer service request

Back-up for our ABC bookkeeping Auditor

(Gannett) Indianapolis Star 8/1997 – 8/2003

Customer Service Associate

Incoming and outgoing phone calls from subscribers Trained new employees

Direct Billing

Troubleshooting/Carrier Direct

S k i l l s

Type 80 words per minute • Proficient with project management software • Team player • Excellent time management skills • Conflict management • Public speaking • Data analytics E ducation

MARCH 2024

Associate of Science in Accounting Colorado Technical University Colorado Springs, CO

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