Administrative Assistant & Office Coordinator with 8+ Years Experience

MARY GRACE C. GALANG

Administrative Assistant Office Coordinator Marketing Support

+63-943-***-**** *********@*****.*** Bulacan, Philippines Available: 8:00 AM – 5:00 PM CST 8+

Years Admin Experience

50+

Daily Communications

100%

Data Accuracy

Mon–Fri

CST Availability

PROFESSIONAL SUMMARY

Highly proficient Administrative Assistant and Office Coordinator with 8+ years of experience in customer service, data entry, records management, and administrative support for remote US-based clients. Skilled in managing high-volume communications, maintaining accurate databases, creating and updating records with 100% data accuracy, and supporting leadership with adhoc duties and multi-tasking in fast-paced environments. Experienced in digital content support, website content management, and copywriting — with exposure to marketing materials and social media content. Proficient in Microsoft 365 and Google Workspace. A reliable team player with outstanding written and spoken English, strong organizational skills, and a proven ability to learn company- specific systems quickly and independently.

CORE SKILLS

Administrative & Office Support: Records Management • Data Entry & Database Management • Mail Processing & Routing • Document Creation & Updating • Filing & Organization • Office Procedures • Multi- Tasking & Prioritization

Customer Service & Communication: Outstanding Customer Service • Interpersonal Communication • Email

& Inbox Management • Client Support • Phone & Chat Communication • Escalation Handling • Excellent Written & Spoken English

Marketing & Digital Support: Website Content Management • Copywriting • Social Media Content • Canva

(Graphic Design) • Digital Content Support • Marketing Materials • Basic SEO Awareness Tools & Software: Microsoft 365 (Word, Excel, PowerPoint, Outlook) • Google Workspace (Sheets, Docs, Drive, Gmail) • CRM Systems • ChatGPT • Canva • CapCut • Zoom • Slack WORK EXPERIENCE

Administrative Assistant & Vendor Coordinator

Harvestores LLC — USA Flexi-Time Remote April 2023 – February 2026

• Provided administrative support to a US-based team by managing records, updating databases, and coordinating workflows with accuracy and efficiency.

• Maintained and organized structured databases, ensuring data accuracy and accessibility for reporting and decision-making.

• Supported marketing initiatives including content creation, basic SEO optimization, A+ content documentation, and website content coordination to enhance product presentation.

• Managed email communications, vendor information, and CRM tools (Google Workspace) to ensure smooth operations and excellent customer support.

Global Mobility Administrator — Records, CRM & Compliance Move One Relocation — Dubai, UAE Contract Basis Remote December 2023 – August 2025

• Maintained and updated CRM records while handling daily email requests, ensuring accurate service, billing, and client information.

• Managed email inbox and assisted in processing, sorting, and routing communications and documentation efficiently.

• Processed and routed documentation between internal teams and external teams with strong attention to detail and compliance with SOPs.

• Prepared tracking reports and communicated progress updates to support data-driven decision-making.

• Coordinated with cross-functional teams across time zones while managing service rate documentation with high accuracy and zero discrepancies.

Business Owner Client Support & Office Manager

Pribore Wellness Spa — Philippines Part-time / Flex-time November 2015 – Present

• Delivered excellent customer service across phone, email, chat, and messaging platforms, handling inquiries, resolving concerns, and processing high-volume service requests and work orders.

• Managed and maintained business records (client databases, bookings, financials, and staff documentation) with 100% data accuracy.

• Oversaw daily operations, including scheduling, correspondence, and office administration, while supervising and coordinating a team of 5+ staff.

• Created and managed marketing content (social media, promotions, service descriptions) while effectively multitasking across customer service, operations, and business management.

• Supporting marketing functions including content creation, Basic SEO & Google Analytics Awareness, and digital performance tracking.

Technical Administrator — Records & Operations Support Khadamat Facilities Management (Joint Venture of Serco) UAE October 2006 – July 2014

• Managed high-volume administrative tasks including processing service requests, routing documentation, and maintaining accurate operational records across a large field operations team.

• Created and updated databases and tracking systems for work orders, technician schedules, time bookings, and preventive maintenance data.

• Provided outstanding customer service — managing client calls, addressing complaints, and following up on service commitments professionally and promptly.

• Prepared daily, weekly, and monthly reports with data analysis — supporting leadership with accurate administrative information and performance insights.

• Demonstrated strong organizational and multi-tasking skills — managing multiple priorities simultaneously in a fast-paced, high-volume service environment.

• Supported HR and payroll administrative functions — maintaining attendance records and documentation for a large operations team.

TRAINING & CERTIFICATIONS

Freight Forwarding & Logistics Training 3-Day Training Program April 2026 Completed foundational training in freight forwarding operations, cargo coordination, and shipment documentation. EDUCATION

Bachelor in Industrial Technology — Major in Computer Bulacan State University, Philippines

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