Operations & Compliance Specialist with QA & RMA credentials

Trynika Booker

Spartanburg, SC ***** 864-***-**** **************@*****.***

Authorized to Work in the U.S.

PROFESSIONAL SUMMARY

Highly credentialed professional with over 6 years of experience in medical administration, industrial safety, and logistics. A Certified Quality Auditor (ASQC) and Registered Medical Assistant (RMA) with expert proficiency in SAP, Storis, and Freshdesk. Proven track record in managing regulatory compliance (HIPAA/OSHA) and high-volume operations. Currently pursuing a Bachelor of Science in Computer Science. CERTIFICATIONS & LICENSES

• Certified Quality Auditor (CQA) ASQC

• Registered Medical Assistant (RMA) Certifying Body

• First Aid/CPR/AED Instructor Certification (Valid: 2025 – 2027)

• Certified Hospice and Palliative Nursing Assistant (CHPN)

• Industrial Safety: Forklift Certification, Pallet Jack Certification

• General: Valid Driver’s License

PROFESSIONAL EXPERIENCE

• Systems: SAP (ERP/WM), Storis, Freshdesk, EMR/EHR, Dispatch Track, Microsoft Office Suite

• Compliance: Quality Auditing, HIPAA/PHI Privacy, OSHA & LOTO Safety, ISO 9001

• Operations: Inventory Integrity, Manifest Auditing, Site Supervision, Root Cause Analysis

• Emergency: First Aid Instruction, Emergency Response Planning, Incident Investigation Security Officer / Site Supervisor Amazon Spartanburg, SC 2025 – Present

• Supervise on-site security functions and personnel for high-volume distribution operations.

• Conduct safety audits, hazard inspections, and lead workplace incident investigations.

• Manage personnel credentialing and site access for employees and third-party vendors. Warehouse Associate Synchron Duncan, SC 2023 – 2024

• Managed BMW automotive parts, ensuring accurate tracking and organization.

• Safely lifted and moved heavy parts according to proper handling procedures.

• Processed inventory and followed work instructions using computer systems. Customer Care Agent Delta Power Equipment Corp. Spartanburg, SC 2022 – 2024

• Provided technical troubleshooting for industrial machinery using service manuals and 3CX systems.

• Managed dealer sales, cross-selling initiatives, and high-volume warranty processing. Billing Clerk Broad River Retail (Ashley HomeStore) Spartanburg, SC 2022

• Audited delivery manifests and processed billing via Storis and SAP systems.

• Monitored logistics routes using Dispatch Track and performed inventory cycle counts. Medical Receptionist BlueCross BlueShield of SC Greenville, SC 2019 – 2021

• Managed patient records (PHI) and EMR data entry under strict HIPAA protocols.

• Reconciled daily financial transactions, co-pays, and insurance prior authorizations. EDUCATION

• B.S. in Computer Science Independence University In Progress

• High School Diploma Spartanburg Senior High School Spartanburg, SC ADDITIONAL SKILLS

• Typing: 30 WPM

• Safety: LOTO, 5S, ISO 9001

• Language: NATO Phonetic Alphabet Proficient

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