Behavioral Health Technician and Care Specialist

Cynthia Williams-Zilton

Behavioral Health Technician Social Services & Client Care Specialist

n New Orleans, LA n 504-***-**** n *************@*****.*** PROFESSIONAL SUMMARY

Dedicated Behavioral Health Technician (BHT) and healthcare support professional with over 10 years of experience in behavioral health, social services, and client care. Skilled in treatment planning, housing counseling, case management, and documentation. Known for combining compassion with professionalism to empower clients toward stability and independence. CORE COMPETENCIES

• Behavioral Health Support & Counseling • Treatment Planning & Documentation

• Client Advocacy & Case Management • Social Services & Housing Counseling

• Healthcare Administration & Billing • HIPAA Compliance & Confidentiality

• Group & Individual Counseling • Multidisciplinary Team Collaboration PROFESSIONAL EXPERIENCE

Best Care Providers – New Orleans, LA

Behavioral Health Technician (BHT) 2021 – Present

• Provide behavioral health support for clients in residential and outpatient programs.

• Monitor client progress, maintain treatment documentation, and ensure compliance.

• Facilitate therapeutic groups and one-on-one sessions, promoting coping and life skills.

• Collaborate with multidisciplinary teams for holistic, patient-centered care. Devine Miracle – Chalmette, LA

Behavioral Health Technician (BHT) 2010 – 2021

• Supported clients with daily living skills, coping strategies, and treatment plans.

• Conducted behavioral monitoring and documented progress accurately.

• Facilitated group sessions and skills training to foster independence.

• Partnered with social service providers for coordinated care. Covenant House – New Orleans, LA

Resident Advisor / Behavioral Health Technician (BHT) 2016 – 2020

• Supported homeless and at-risk youth ages 16–23 with housing, counseling, and life skills.

• Developed individualized care plans addressing education, employment, and stability.

• Facilitated health classes, group meetings, and job readiness workshops.

• Assisted clients with documentation and benefit enrollment. Medical Center of Louisiana – New Orleans, LA

Administrative Assistant 2003 – 2005

• Scheduled physician seminars, patient visits, and lab appointments.

• Managed billing referrals and provided administrative support to ER physicians. Desire Community Housing Corporation (DRC) – New Orleans, LA Case Manager / Supportive Counselor – Housing Counseling & Social Services 1995 – 2001

• Provided housing counseling and social services for clients in transitional programs.

• Assisted with housing placement, benefits enrollment, and job readiness.

• Advocated for clients while ensuring compliance with program policies. EDUCATION & TRAINING

Ultimate Medical Academy – Tampa, FL

• Associate of Science, Medical Billing and Coding, 2015

• Diploma, Medical Billing and Coding, 2014

• CPC Certification Candidate (AHEMIA)

Joseph S. Clark Sr. High – New Orleans, LA

• High School Diploma, 1982

COMMUNITY INVOLVEMENT

• Homeless Advisor, First Zion Baptist Church – Organize events to support the homeless.

• Activity Coordinator Volunteer, Chateau Norte Dame Nursing Home – Supported recreational activities for residents.

• Senior Living Coordinator Volunteer, Desire Community Center – Coordinated programs and transportation for seniors.

• Certification: Housing Counseling / Management (Louisiana Housing Federation)

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