People-First Operations Leader
Resume:
GW
Glenn H. Washington Sr.
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.
Work History
USPS - Manager
Atlanta, GA
09/2017 - Current
USPS - Postmaster
Marcus Hook, PA
07/2014 - 09/2017
********@*******.***
Dallas, GA 30132
Skills
Education
06/1982
Darby-Colwyn Sr High
Darby Pa
High School Diploma
Geneva College
Beaver Falls, PA
Some College (No Degree): Theology
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
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Trained and guided team members to maintain high productivity and performance metrics.
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Established and maintained positive work environment to enhance retention and productivity.
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Conducted scheduled and impromptu evaluations to assess work performance.
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Set and managed schedules to give proper coverage to required areas and meet customer service demands.
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● Maintained current knowledge of all facets of operations.
● Trained new employees in specific job requirements. Resolved conflicts and negotiated mutually beneficial agreements between parties.
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Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
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● Compensation structuring
● Labor negotiations
● Personnel recruitment
Benefits and compensation
management
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● Workforce improvements
● Compensation and benefits
● Benefits administration
● Records management
● Labor relations
● Training programs
● Training and mentoring
● Training and development
● Human resources management
● Employee relations
● Problem resolution
● Conflict resolution
● Recruitment
● Strong communication skills
Affiliations
Additional Information
Led a Bible Study at the SCI Prison Facility in Chester Pa for 6 years Developed a Former Felon Renewal Proposal to reacclimate and train former felons to re-enter society with assistance with; education
housing
clothing
job placement.
12/2017
Cairn University
Langhorne, PA
Bachelor of Science: Biblical Studies
● Increased customer satisfaction by resolving Customer Service issues.
● Member, Associate Minister, 2019 to Current
● Grace Community Christian Church Kennesaw GA
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