Multifaceted Front Desk and Operations Professional

CHARLIE SIMAO

Bethel, CT, ***** · 475-***-****· ***.********@*****.***

COMPETENCIES

Experienced in front desk operations across hospitality, healthcare, and property management settings. Skilled in guest and patient intake, customer service, records management, payment processing, and daily reporting. Proven ability to handle high-pressure environments with professionalism, accuracy, and strong communication.

EXPERIENCE

NIGHT AUDITOR HILTON GARDEN INN DANBURY, CT FEB 2025 – JULY 2025

• Welcomed and assisted guests with check-in and check-out procedures, ensuring a smooth and professional experience.

• Handled phone calls, managed reservations, and resolved guest inquiries or concerns promptly to maintain satisfaction and uphold brand standards.

• Completed the nightly audit by balancing daily transactions, preparing financial reports, and ensuring system accuracy.

PATIENT ACCESS SPECIALIST DANBURY HOSPITAL DANBURY, CT SEPT 2023 – FEB 2024

• Registered patients arriving to the emergency department and completed ambulance intake, accurately entering demographic and medical information into the system.

• Verified insurance eligibility and submitted necessary documentation to support timely billing and claims processing.

• Maintained and organized emergency department medical records, ensuring accuracy and compliance with HIPAA regulations to support patient care continuity. PROPERTY MANAGER PRIME GROUP HOLDINGS DANBURY, CT OCT 2022 – SEPT 2023

• Managed daily operations of the storage facility, including unit inventory, site maintenance, and enforcement of company policies.

• Provided exceptional customer service by assisting with rentals, answering inquiries, and guiding customers through lease signing and move-in procedures.

• Handled cash and electronic payments, maintained accurate financial records, and coordinated lien auctions in accordance with state regulations.

FRONT DESK AGENT RESIDENCE INN BY MARIOTT DANBURY, CT JAN 2020 – JAN 2022

• Checked guests in and out efficiently, verified reservations, and provided room keys and hotel information to ensure a smooth arrival and departure experience.

• Handled guest inquiries, resolved complaints, and coordinated with housekeeping and maintenance to ensure a high level of guest satisfaction.

• Processed payments and finalized transactions in accordance with hotel accounting procedures. Page 2

EDUCATION

High School Diploma, Carpentry Program

Henry Abbott Technical High School

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