Operations and Financial Analyst with Leadership Experience

DENISE M. PEPPER

228-***-**** **************@*****.***

Summary

Dynamic and results-oriented professional with a strong background in financial management, project leadership, supply chain support, and legal administration across federal, legal, and private sectors. Skilled in financial analysis, contract administration, regulatory compliance, and customer service excellence, with proven success in streamlining processes, supporting disaster operations, and managing high-volume administrative functions. Experienced in leading cross- functional initiatives, fraud reviews, audits, and process improvement projects, including SharePoint redesign and travel management systems. Certified Six Sigma Green Belt and MBA graduate with expertise in data analytics, reporting, and leadership development. Adept at leveraging ERP, TMS, WMS, MS Office Suite, Concur, and SharePoint to enhance efficiency, accuracy, and organizational success.

Skills

• Supply planning

• Demand forecasting

• inventory control

• logistics coordination

• vendor management

• financial analysis

• contract administration

• regulatory compliance

• process improvement

• project management

• customer service

• data analytics

• ERP systems

• MS Excel

• MS Office

• Concur platform

• SharePoint management

• TMS software

• WMS systems

• risk management

• team leadership

• Power BI

Experience

Paralegal 02/2026 to Current

Dukes, Keating, Hatten, McRaney, Blum, PA Gulfport, MS

• Drafted pleadings, discovery requests, and legal correspondence to support litigation, family law, and estate planning cases across multiple jurisdictions.

• Coordinated case management and trial preparation, maintaining organized case files, exhibits, and supporting documentation for attorney review.

• Managed attorney calendars, depositions, hearings, and travel logistics while ensuring compliance with court rules, filing deadlines, and procedural requirements.

• Facilitated client communications, gathered case information, and provided administrative support to strengthen attorney–client relationships, and streamline legal processes. Accounting Technician (GS-7) 10/2022 to 9/2025

FEMA Finance Center Biloxi, MS

• Performed accounting and financial management support within FEMA's Office of the Chief Financial Officer

(OCFO), reviewing, analyzing, and reconciling financial data to ensure accuracy and compliance with federal policy.

• Processed and audited travel payments to support disaster operations, promptly resolving discrepancies, and ensuring adherence to established travel regulations.

• Conducted fraud reviews of government card transactions, supported audits, and assisted with reconciliations to strengthen internal controls, and reduce financial risk.

• Led the SharePoint reorganization project by redesigning the Travel Toolbox and Service Center pages; managed the Invitational Travel email box to coordinate travel for VIPs, invitational travelers, and union representatives.

Closing Processor 11/2021 to 10/2022

Julien K. Byrne, III, Attorney at Law Pass Christian, MS

• Coordinated all aspects of real estate closings, including preparing closing documents, requesting titles, and reviewing files to ensure compliance with state, federal, and lender requirements.

• Managed escrow accounts by processing deposits, disbursements, and loan/lien payoffs, ensuring accurate financial reconciliation, and timely transaction completion.

• Collaborated with lenders, attorneys, real estate agents, and clients to resolve discrepancies, verify documentation, and facilitate smooth closing processes.

• Utilized software platforms such as Landreth, banking systems, and document processing tools to streamline workflows, increase accuracy, and improve closing efficiency. Medical Support Assistant 09/2021 to 11/2021

U.S. Department of Veterans Affairs Murfreesboro, TN

• Scheduled and coordinated patient appointments across multiple healthcare systems, ensuring adherence to VHA and organizational policies.

• Maintained accurate medical records, processed referrals, and supported the timely completion of consults to improve continuity of care.

• Delivered front-line administrative and customer service support in a high-volume clinical environment, enhancing patient satisfaction.

• Collaborated with physicians, nurses, and care teams to streamline workflows, verify documentation, and support efficient patient care delivery.

Paralegal 04/2004 to 01/2021

Various Law Firms MS

• Drafted pleadings, discovery requests, and legal correspondence to support litigation, family law, and estate planning cases across multiple jurisdictions.

• Coordinated case management and trial preparation, maintaining organized case files, exhibits, and supporting documentation for attorney review.

• Managed attorney calendars, depositions, hearings, and travel logistics while ensuring compliance with court rules, filing deadlines, and procedural requirements.

• Facilitated client communications, gathered case information, and provided administrative support to strengthen attorney–client relationships, and streamline legal processes. Assistant Manager 10/2017 to 01/2019

Family Frozen Foods Ocean Springs, MS

• Directed daily retail operations, including inventory control, sales monitoring, staff scheduling, and compliance with company policies and procedures.

• Increased profitability by implementing visual merchandising strategies, and enhancing customer engagement to drive repeat business and higher sales volume.

• Supervised, trained, and motivated team members, improving retention rates, and strengthening overall store performance.

• Supported the store manager in achieving operational goals by analyzing sales data, resolving customer concerns, and ensuring consistent service excellence. Education and Training

MBA: Business Administration 08/2025

Louisiana State University Shreveport, LA

Bachelor of Science: Business & Human Resource Management 03/2021 Columbia Southern University

Certifications

• Six Sigma Green Belt Certification – [LSUS/Transformance Advisors, 2025]

• FEMA Sponsored Courses: FAAR (Fostering Accountability, Adaptability, and Resilience);

• ECHR (Effective Communication and Human Relations), Franklin Covey's 7 Habits of Highly Effective

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