Billing & Data Entry Specialist with 17+ Years Experience

Shunda Houston

*************@*****.*** • 817-***-**** • 703 Etna St, Athens, TX 75751

Summary

Highly accomplished professional with over 17 years of comprehensive experience spanning Billing Coordination, Data Entry, and Accounts Receivable support within dynamic environments. Proven expertise in end-to-end customer invoicing, managing billing operations cases, executing data reconciliations, and driving process improvements. Eager to leverage strong organizational skills and deep commitment to accurate financial processing to resolve complex billing escalations as a Billing Specialist.

Professional Experience

EMPLOYBRIDGE August 2016 – December 2025

Billing Coordinator

Managed end-to-end customer invoicing lifecycle, preparing, validating, and distributing pre-bills and final invoices accurately in adherence to strict company standards.

Served as the primary point of contact for external customers and internal stakeholders, resolving complex billing inquiries and escalations promptly while ensuring the highest level of customer service.

Executed timely revisions and resolved billing inaccuracies by performing detailed customer reconciliations relating to perceived discrepancies, maintaining high billing precision.

Collaborated cross-functionally with the e-billing department to analyze and address rejection codes efficiently, minimizing invoice delivery delays and supporting timely resolution.

Proactively identified bottlenecks in current billing workflows and proposed specific process improvements designed to enhance efficiency and optimize resource utilization for AR functions.

DRILLING INFO January 2008 – February 2016

Data Entry Coordinator

Processed and input complex payroll statements for multiple companies into the proprietary payroll system, supporting accurate financial records.

Conducted rigorous data quality assurance routines, verifying and validating data inputs against source documents to maintain database integrity with an assumed accuracy rate exceeding 99%.

Managed the retrieval and standardization of disparate data sources, preparing structured inputs required for accurate database updates and analytical reporting.

Strictly adhered to data governance protocols, safeguarding sensitive personnel and financial information with exceptional attention to confidentiality and security measures.

Education

ATHENS HIGH SCHOOL August 1995-May 1999

High School Diploma

Additional Skills

Billing & Accounts Receivable Operations: Accounts Receivable (AR), Billing Case Management, Billing Coordination, Cash Application, Collections Support, Customer Invoicing, Customer Reconciliations, E-Billing Support

Data Analysis & Systems: Data Entry, Data Quality Assurance, Data Verification, Database Systems Management, Excel (Pivot Tables, VLOOKUPs, Complex Formulas), Salesforce (Familiarity)

Professional Competencies: Attention to Detail, Communication Skills (Verbal/Written), Cross-functional Collaboration, Customer Service Excellence, Problem Solving, Process Improvement, Time Management

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