Healthcare Administration Student - Patient Access Leader
Resume:
Fallon Britt
Healthcare professional
Contact
Fallon Britt
Phoenix, AZ 85033
******.*.*****@*******.***
www.linkedin.com/in/fallon-britt-1945361a8
Education
Bachelor’s Program in Healthcare Administration
University of Phoenix Graduating Jun 29, 2026
Skills
Patient registration & emergency intake
Insurance verification
Trauma patient intake prioritization
Patient account processing
Payment collection
Spreadsheet management
Insurance verification
Medical records
Communication
teamwork
Professional Summary
Dedicated and detailoriented Healthcare Administration student with handson experience supporting patient registration and team workflows in a busy emergency department. Experienced in ED intake, patient account processing, scheduling, insurance verification, and using HIMS tools like PBAR. Strong communication and organizational skills, with a proven ability to stay calm, accurate, and patientfocused in highpressure situations. Committed to improving daily operations and enhancing the overall patient experience.
Experience
Patient Access Lead
Abrazo West Campus – Conifer Health Solutions July 2025 -Current
Oversee patient registration operations for a high volume Level I Trauma Center, ensuring timely, accurate, and compassionate intake by the patient access team.
Coordinate with clinical staff to prioritize registrations based on patient acuity, supporting rapid and safe care delivery in emergency situations.
Monitor and guide the processing of patient accounts, ensuring accuracy in insurance verification, billing workflows, and financial documentation.
Support front end revenue cycle performance by overseeing payment collection, educating patients on financial options, and resolving outstanding balances.
Maintain and update operational spreadsheets to track patient flow, billing metrics, and departmental performance indicators.
Conduct quality assurance checks on patient records and financial documentation to reduce errors and maintain compliance with organizational standards.
Oversee data entry processes to ensure completeness, accuracy, and alignment with regulatory and audit requirements.
Prepare clear, data driven session reports that support leadership decision making and continuous improvement initiatives.
Uphold strict confidentiality and accuracy standards across all patient records and documentation.
Foster a high quality patient experience by coaching staff on service excellence and ensuring consistent, empathetic communication in both routine and high stress situations.
Patient Access Representative
Abrazo West Campus – Conifer Health Solutions Feb 2024 – July 2025
Manage patient registration for emergency department patients in a Level I trauma center, by ensuring efficient and accurate intake is provided by my team.
Prioritizing accounts based on severity and urgency in collaboration with medical staff
Process patient accounts, ensuring accuracy in billing, insurance claims, and financial documentation
Collect payments, educate patients on financial options, and resolve outstanding balances
Update spreadsheets to track patient information, billing data, and operational metrics
Perform error checks on patient records and financial documentation to maintain accuracy
Conduct data entry tracking to ensure completeness and accuracy in patient records
Write session reports that accurately reflect collected data and support healthcare decision-making
Maintain accuracy in patient records and uphold confidentiality standards
Provide excellent customer service to ensure patient satisfaction in both routine and emergency settings
Registered Behavior Technician (RBT)
ABC Behavioral Centers Cinic August 2023 – February 2024
Collaborated with various co-workers to develop and implement behavioral interventions tailored to each patient’s goals
Worked closely with therapy teams to track progress and adjust strategies for optimal patient outcomes
Performed data entry tracking, maintaining detailed session records to monitor patient development
Crafted session reports to document behavioral progress and ensure accuracy in collected data
Provided direct support to individuals with developmental disorders, ensuring personalized care
Documented patient improvements and communicated findings with healthcare professionals
Contact this candidate