Customer Service Leader with Strong Communication Skills
Resume:
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Selena
Ramirez
Buena Park, CA 90620
********.******@*****.***
Highly focused and detail-oriented customer service with proven leadership, communication, and problem-solving abilities. Dedicated to providing excellent customer experiences and upholding professionalism in all interactions. ㅡ
Core Qualifications
● Exceptional customer service and problem-solving abilities
● Strong leadership and teamwork skills
● Proficient in POS systems and computer applications
● Quick learner and highly efficient
● Detail-oriented with strong organizational skills
● Excellent written and verbal communication
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Experience
Wendy’s
Customer Service Associate/Cashier
August 2020- September 2021, Anaheim, CA
● Greeted customers and accurately processed orders through POS system
● Prepared food as needed to meet customer demand
● Maintained cleanliness and disinfected high-traffic areas regularly
● Addressed customer concerns and ensured quick resolutions Porto’s Cafe and Bakery
Cashier/Server/Customer Service Specialist
February 2022- October 2022, Buena Park, CA
● Provided outstanding service while ensuring accuracy and efficiency
● Demonstrated excellent listening skills and attention to detail when taking orders
● Collaborated effectively with team members to support operations
● Ensured high-quality product presentation and upheld company standard
Curl Surf Downtown Disney
Cashier/Customer Service (Seasonal)
February 2023- October 2023, Anaheim, CA
● Delivered high-quality customer service in fast-paced, high traffic tourist environment
● Assisted guests with product selection, sizing, and styling to enhance the shopping experience
● Communicated effectively with a diverse, international customer base
● Collaborated with team members to ensure smooth daily operations
Yellowstone National Park Lodges
Hospitality/ Lead Inspector (Seasonal)
June 2024- August 2024, Wyoming, USA
● Led and supervised inspection teams to ensure consistent quality, safety, and operational standards across facilities
● Assigned daily workloads, set priorities, and kept consistency to maintain an efficient schedule
● Responded professionally to guest inquiries, requests, and concerns
● Trained and evaluated staff to improve performance, accuracy, and attention to detail
● Adhered strictly to health and safety policies
Boys and Girls Club of Buena Park
Program Staff /Child Development Specialist/Mentor
(City-Run Organization)
October 2022- January 2025, Buena Park, CA
● Mentored and supervised youth in a structured after-school program, fostering a safe, supportive, and inclusive environment
● Planned and led educational, recreational, and enrichment activities to support academic and social development
● Built strong relationships with youth through consistent guidance and encouragement
● Managed group dynamics and addressed behavioral challenges using effective conflict-resolution strategy training
● Communicated effectively with staff and parents to support individual youth needs
● Ensured compliance with safety policies and program guidelines at all times
Stirred Roasters Coffee House
Barista
November 2024- Present, Cerritos, CA
● Follows all local health department and food safety regulations
● Built rapport with regular customers to encourage repeat business
● Prepared coffee and speciality beverages while maintaining consistent taste and appearance
● Checked product quality and addressed issues promptly to maintain high standards
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Education
Buena Park High School - High School Diploma
Fullerton College- Second Year student
Major- Journalism
Certifications: CPR, Food Handler’s Card, Leadership Training, Emergency Defense Training
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