Customer Support Specialist with Remote Expertise

Travis Bruce

Clarksburg, WV ***********@*****.*** 304-***-****

Available for Remote Work Reliable High-Speed Internet Quiet Home Office PROFESSIONAL SUMMARY

Dedicated and resilient customer service professional with 6+ years of experience in retail, call center, remote support, and mortgage collections. Skilled in resolving customer concerns, managing inbound and outbound communication, and

maintaining quality service in fast-paced environments. Currently pursuing a degree in Information Technology with a focus on artificial intelligence and human interaction. CORE SKILLS

• Customer Retention and

Support

• Call Center Operations

• Mortgage Collections

• Payment Processing

• Conflict Resolution

• CRM and Account Systems

• Compliance and Customer

Privacy

• Remote Work Preparedness

PROFESSIONAL EXPERIENCE

Collections Agent, Mortgage Servicing Firstsource, Remote July 2025 to Present

• Handle mortgage collections accounts with a focus on professional, compliant customer communication

• Assist customers with payment discussions, account resolution, and delinquency-related concerns

• Rank among the top 5 performers on the team based on performance metrics and consistency

• Manage high-volume calls while balancing accuracy, empathy, and efficiency

• Follow company procedures and compliance standards in a fast-paced remote environment Customer Service Representative, Bank of America Account TeleTech (TTEC), Remote / Call Center June 2018 to November 2020

• Provided phone-based banking support for personal and business accounts

• Assisted customers with transactions, card replacements, fraud claims, and disputes

• Completed in-depth training comparable to advanced banking support responsibilities

• Maintained compliance with privacy standards and federal banking regulations

• Consistently exceeded call quality and customer satisfaction metrics Call Center Agent, NRA Fundraising Campaign InfoCision, Clarksburg, WV February 2021 to August 2022

• Conducted outbound calls to secure donations while following approved scripts

• Used persuasive communication techniques and maintained high call volume

• Entered donor information into CRM systems with accuracy

• Maintained donor confidentiality and followed compliance procedures Customer Service Associate Gabriel Brothers, Clarksburg, WV March 2016 to May 2018

• Processed merchandise returns and exchanges accurately and professionally

• Assisted customers with product questions and store policy information

• Handled a multi-line phone system and provided in-store customer support

• Helped coordinate staff breaks and maintained front-end organization EDUCATION

Southern New Hampshire University Bachelor of Science in Information Technology, In Progress Expected Graduation: 2029 Focus: Artificial Intelligence and Human Interaction Liberty High School High School Diploma

Graduated: 2014

REMOTE WORK READINESS

• Comfortable using Zoom, Google Workspace, and Microsoft Teams

• Familiar with remote call center platforms and CRM systems

• Equipped with a reliable PC, updated software, and a quiet dedicated workspace

Contact this candidate