Field service technician

Leza Cooper

Visalia, United States ***** 559-***-**** ************@*****.***

Seasoned Field Service Supervisor with extensive experience troubleshooting, preforming repairs, and managing installations. Adept at managing all administrative duties and educating customers about product usage and maintenance. Proven skills working in a deadline-oriented work environment, keeping customer satisfaction high and applying technical knowledge to solve routine and complex problems. Committed to staying updated on industry standards and technical service knowledge. Looking for a challenging new position with room for career growth.

Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.

• Equipment diagnosis and repair

• Technical troubleshooting

• Team direction

• Hands-on diagnostics

• Preventive Maintenance

• Documentation and Reporting

• Technical training

• On-Site Support

• Managing projects

• Troubleshooting and repair

• Team Collaboration

• Work Order Management

• Maintenance and repair

• Professionalism

• Problem-solving aptitude

• Safety management

• Professional demeanor

• Regulatory compliance

• Field operations

• Recordkeeping requirements

• System repair

• Software diagnostics

• Attention to detail

• Multitasking

• Computer skills

• Repairing [devices]

• Project estimation and bidding

• Equipment calibration

Summary

Skills

• Organizational skills

• Scheduling coordination

• Equipment installation and repair

• Field service experience

• Preparing work orders

• Continuous improvement

• Maintenance scheduling

• Diagnostic skills

• Adaptability

• Field operations management

• Routine maintenance

• Hardware installation

• Power tools usage

• Following safety practices

• Equipment inspection

• Calibration

• Teamwork

• Decision-making

• Customer service management

• Engineering operational functions

• Equipment troubleshooting

• Time management abilities

• System diagnostics

• Electronic equipment repair

• Technical problem solving

• Collaboration with engineering

• Service report review

• Quality assurance

• Training and mentoring

• Safety compliance

• Effective communication

• Project management

• Customer service

• Team leadership

Remediation Specialist, 11/2025 - Current

IQVIA Baxter – Carlsbad, California

• Conducted thorough assessments of remediation protocols and compliance standards.

• Developed and implemented strategies for effective risk management and mitigation.

• Collaborated with cross-functional teams to enhance operational efficiencies in remediation efforts.

• Diagnosed equipment malfunctions and conducted necessary repairs.

• Utilized hand tools and diagnostic equipment to troubleshoot issues.

• Collaborated with team members to maintain safety standards in the workplace.

• Documented repair processes and maintained accurate service records.

• Managed inventory of tools and replacement parts for efficient operations.

• Responded promptly to service requests from clients and internal staff.

• Replaced defective components with compatible replacements sourced from suppliers.

• Repaired and performed quality testing of products to meet established specifications.

• Examined machines and equipment to diagnose or make repairs.

• Reassembled equipment, completing inspections, testing or repairs.

• Diagnosed and repaired mechanical issues according to industry standards.

• Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket. Experience

• Communicated with management, engineering and quality departments to solve technical repair problems.

• Ensured compliance with safety standards when performing repairs or servicing equipment.

• Performed preventive maintenance on medical equipment to ensure proper functionality.

• Calibrated and tested devices to meet safety and performance standards.

• Documented equipment repairs and maintenance activities in compliance with regulations.

• Conducted safety inspections to identify potential hazards in medical equipment usage.

• Assisted in the installation of new biomedical devices and systems. Local Tech engineer, 07/2025 - 11/2025

IQVIA Medtech BD – Carlsbad, California

Assisting,upgrades, installs,preventive maintenance.

• Assisted in data collection and analysis for medical device evaluations.

• Followed safety protocols to ensure compliance with regulatory standards.

• Documented technical procedures and findings in compliance with company guidelines.

• Conducted routine inspections of devices to ensure functionality and safety.

• Managed inventory of supplies and materials for ongoing projects.

• Maintained records of repairs, calibrations, and tests performed on equipment.

• Maintained and calibrated medical devices for optimal performance and safety compliance.

• Assisted in the installation and setup of equipment at healthcare facilities.

• Conducted routine inspections to ensure functionality and reliability of devices. Lead Field Service Engineer, 01/2020 - 06/2022

Becton & Dickinson – San Diego, United States

• Reviewed service reports from technicians in the field for accuracy and completeness.

• Developed technical solutions to resolve customer issues.

• Identified opportunities for process improvements, and implemented changes when required.

• Collaborated with engineering teams to develop improved designs for customer products. Supervised technicians in the field ensuring work was completed efficiently and safely according to company standards.

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• Developed strategies to increase team productivity and improve customer service levels.

• Assisted with training new field service engineers in the diagnosis and repair of customer equipment.

• Monitored inventory levels of spare parts and tools needed for repairs.

• Conducted root cause analysis on failed components or systems. Resolved complex technical issues by working closely with customers and other departments within the organization.

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• Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.

• Identified opportunities for process improvements that would reduce costs or improve efficiency.

• Diagnosed system failures and determined most cost-efficient solutions. Lead Field Service Technician, 01/2018 - 01/2020

Novasyte Health – Carlsbad, CA

Developed strong working relationships with customers through proactive communication regarding their service needs.

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• Assisted junior technicians with installation and repair services as needed.

• Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.

• Ensured quality assurance standards were met during all service activities.

• Created detailed reports summarizing findings from completed jobs.

• Provided feedback on technician performance to management staff. Field Service Technician, 04/2015 - 01/2018

Manpower CareFusion – Milwaukee, WI

• Adhered strictly to safety protocols while performing any type of work on a machine or system.

• Ensured that all machines met industry standards for safety regulations.

• Maintained records of all preventive maintenance activities performed on equipment.

• Operated specialized diagnostic equipment to detect faults within machinery systems. Airtap Conversion Technician, 04/2016 - 07/2016

Stryker/Novasyte – Carlsbad, California

• Inspected materials and equipment regularly to check for potential hazards and machine defects.

• Completed scheduled appointments on time to drive quality service.

• Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

• Tested and calibrated instruments to ensure accuracy and reliability of data.

• Followed safety practices to safeguard against injury and damage to property.

• Disassembled dysfunctional machinery to perform root cause analysis and repairs.

• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.

• Maintained records of repairs, calibrations, and tests performed on equipment. Some College: Social Work

Collage of Sequoias - Visalia, CA

References available upon request.

Education and Training

References

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