Clinical Research Coordinator Seeking CRA Role
Resume:
SHARLETTA FRANCOIS
Fords, NJ *****
**********@*****.***
PROFESSIONAL SUMMARY
Dedicated, results-driven Clinical Research Coordinator with a proven track record of successfully managing Phase II–III clinical trials while ensuring strict compliance with GCP, ICH, and regulatory standards. Recognized for driving patient recruitment, maintaining exceptional data integrity, and executing precise informed consent processes. Highly collaborative, with the ability to work effectively across cross-functional teams to meet study timelines and deliver quality outcomes. Certified Phlebotomy Technician with over 20 years of healthcare experience, bringing a deep commitment to patient care and operational excellence in fast-paced clinical settings. Now seeking to leverage this combined clinical and research expertise to excel as a Clinical Research Associate (CRA). Core Competencies
Clinical Trial Coordination • Regulatory Compliance (IRB, GCP, ICH) • Patient Recruitment & Retention
• Informed Consent • Adverse Event Reporting • Data Integrity • Source Documentation • Phlebotomy & Specimen Processing • EKG/ECG • HIPAA Compliance • Microsoft Office Suite • Multitasking • Team Collaboration • Critical Thinking • Problem Solving Professional Experience
Certified Phlebotomy Technician
Summit Health – North Brunswick, NJ
February 2024 – Present
● Perform precise venipuncture and specimen collection across diverse patient populations with care and professionalism.
● Ensure accurate labeling, handling, and processing of all samples in compliance with lab and regulatory standards.
● Maintain rigorous safety, infection control, and HIPAA protocols.
● Provide compassionate patient interaction while supporting efficient clinical workflows. Clinical Research Coordinator
IMA Clinical Research – Raritan, NJ
July 2022 – December 2023
● Managed end-to-end trial operations, from site initiation through close-out, ensuring adherence to GCP and ICH guidelines.
● Recruited, screened, and enrolled participants while maintaining exceptional retention and engagement rates.
● Led informed consent discussions, ensuring patients understood procedures and study goals.
● Coordinated with sponsors, CROs, and investigators to ensure smooth communication and timely submissions.
● Managed adverse event reporting, monitored protocol deviations, and supported audits and monitoring visits.
● Prepared IRB submissions, study regulatory documents, and source documentation for data accuracy.
● Mentored new staff on study processes, compliance, and best practices. Rep PS III Float / Supervisor Designee / Coach
Quest Diagnostics – Teterboro, NJ
June 2018 – July 2022 August 2003 – November 2012
● Performed blood draws and specimen processing for pediatric, geriatric, and adult patients across multiple high-volume sites.
● Labeled, centrifuged, aliquoted, and stored specimens according to test requirements, ensuring proper packaging and preparation for transport.
● Served as Supervisor Designee, overseeing staff performance, quality control, and daily workflow.
● Compiled operational reports and statistics to monitor productivity and quality outcomes.
● Trained and coached employees to ensure procedural excellence.
● Expertly handled drug screenings, biometric testing, and strict documentation requirements. Independent Contractor / Phlebotomist
Phlebotek Solutions Corporation
October 2016 – February 2023
● Delivered in-home specimen collection services for clinical studies, genetic testing, and wellness programs.
● Processed specimens according to temperature-sensitive and regulatory shipping protocols.
● Performed venipuncture, nasal swabs, urinalysis, and EKG/ ECG.
● Ensured HIPAA compliance and accurate patient data collection Outreach Lead Phlebotomist / Floater / CPAR
Saint Barnabas Medical Center – Livingston, NJ
January 2013 – June 2018
● Oversaw outreach phlebotomy across inpatient and outpatient settings, ensuring safety and efficiency.
● Supported administrative processes including insurance verification, billing, and registration.
● Maintained compliance with infection control and established laboratory standards.
● Assisted with scheduling, specimen transport, and operational support for clinical teams. Mobile Insurance Examiner (Independent Contractor) APPS Paramedical Services – South Orange, NJ
September 2012 – April 2017
● Conducted health screenings, vitals collection, and specimen transport for insurance examinations.
● Maintained accuracy and professionalism during all client-facing interactions. Phlebotomist / EKG Technician
GJL Medical Laboratories – Floral Park, NY
February 2002 – January 2003
● Performed venipuncture and EKG procedures while collecting and recording medical histories.
● Ensured high levels of patient comfort and safety during exams. Education
Weequahic High School – High School Diploma
National Healthcareer Association – Certificates in Phlebotomy, EKG, and Medical Assisting Certifications
● ACRP Good Clinical Practice (GCP)
● ACRP Introduction to Clinical Trials
● ACRP Drug Development Process / ICH Guidelines
● ACRP Clinical Trial Monitor Basics
● ACRP Certification Exam Preparation Program
● IATA Dangerous Goods Certification
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