Seasoned Catastrophe Property Adjuster and Restoration Sales Leader

PAUL D. HANSEN

[Sumter, SC] • [910-***-****] • [************@*****.***]

PROFESSIONAL SUMMARY

Claims Adjusting: Over 8 years property and casualty insurance claims.

Sales Management: Over 10 years experience selling investigative services and contract security guard services to C-level executives from insurance companies and major retail firms. In addition I have supervised sales reps for renovation contractors selling to homeowners.

CORE SKILLS

Insurance Fraud & SIU Investigations

Claims Analysis & Case Development

Marketing and Customer Services

Property Damage Estimating

Project Management -Insurance Restoration

Developing Sales and Project Management Teams

PROFESSIONAL EXPERIENCE

Inside Claims Representative/ North Carolina Self Employed Adjuster

Professional; Staffing Services – (October 2005- March 2006)) & (September 2004 – February 2005)

This was two 6-month contracts to be a desk adjuster from the Aurora, IL office of The Hartford for their

customers in Florida for Hurricanes: Charley, Frances, Jeanne, Ivan.

Adjusted Large Loss ($300,000) property insurance claims.

Was assigned to coordinate other independent adjusters' claims when they involved mold remediation.

Contractor Sales Supervisor

Propel General Contractors (May 2003 – December 2003)

Worked for insurance restoration contractor as a Supervisor of the Field Managers.

My team of 4 including myself, secured over 275 residential restoration contracts representing over $2 million in repairs over a 6 month period.

Property Claims Analyst

American Family Insurance (Nov. 2001-Sept. 2002)

Travel in Lake and Cook Counties IL inspecting and adjust damages to homes and small business due to wind, hail, ice, fire, theft, business interruption, water leaks.

Property / Catastrophe Claims Adjuster

Allstate Insurance Companies (March 1998- Oct. 2001)

Field adjuster for property claims unit-traveling to 13 states to adjust claims to homes for damages from wind, hail, snow, fire during catastrophic events.

Director of Operations

Barclay Group Detective Agency 1992 – 1995

Managed insurance fraud investigations including workers’ compensation, disability, and life claims.

Directed surveillance operations, interviews, and background investigations.

Supervised investigative staff and ensured high-quality reporting.

Operations Manager

Moonlighting Services, Inc. 1995

Managed hiring, training, and supervision of security and investigative personnel.

Maintained client relationships and coordinated with law enforcement.

Remodeling Contractor

A & H Builders Sept. 1991-Dec. 1992

Repair and remodeling contractor of homes in southern suburbs that I would keep as rentals.

Regional Investigator

Travelers Insurance Companies 1989 – 1990

Led multi-state healthcare fraud investigations targeting providers with suspicious billing patterns.

Coordinated with law enforcement and prosecutors; testified in hearings and trials.

Contributed to $1.5M in recoveries and cost avoidance.

Account Manager /Life and Health Investigations

Marketed investigations services to insurance companies and union clients.

Set up investigative plans, monitored agents progress, and wrote investigative reports.

EDUCATION

M.S., Economic Crime Management – Utica College, NY (2014)

B.A., Criminal Justice – University of Illinois, Chicago (1976)

Legal Principles Claim Specialist Designation – American Education Institute (2001)

LICENSES

Life & Health Insurance Producer – NC (Active)

Life & Health Insurance Producer – SC (Expired Feb. 2026)

Former Private Investigator Licenses (NC, SC, GA)

North Carolina Self-Employed Adjuster -2008

KEY ACHIEVEMENTS

AS A DESK ADJUSTER AT THE HARTFORD MAINTAINED A BACKLOG OF 300 OPEN CLAIMS EACH MONTH

AS A SALES/PROJECT MANAGER SUPERVISOR AT PROPEL GENERAL CONTRACTORS TRAINED AND DEVELOPED A TEAM OF 3 SALES/PROJECT MANAGERS = MY OWN CONTRACTS EQUALED 75 AND MY TEAMS TOTAL 299 FOR 2003

Contact this candidate